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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16713 reviews)

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4.95

Based on 16,713 reviews, last reviewed 13th May 2026

96150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange is an absolute life saver. Stepchange is an absolute life saver. I don't know what I would of done without stepchange. Outgoings reduced by £100s. Really nice people to talk to... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16713)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very helpful people on the phone explain everything...

Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024

It has been first class in all aspects u

It has been first class in all aspects u Reviewed on: 1st May 2024

So helpful and kind.

So helpful and kind. They really helped me with my debts. The customer service is excellent. You really feel their there to help you. Reviewed on: 1st May 2024

Very grateful to step change and thier staff , I’m n...

Very grateful to step change and thier staff , I’m not sure where I would be right now if I didn’t use them Reviewed on: 1st May 2024

Excellent Service - Debt Management

I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024

Order Out Of Chaos

StepChange offers impartial free help at a time when many may be on the edge of despair or at least bewildered and confused by the financial mess they find themselves in. I cannot recommend this company too highly when it comes to making order out of chaos. Reviewed on: 1st May 2024

Was really struggling with debts and couldn’t see a...

Was really struggling with debts and couldn’t see a way out of it. Step change made everything so easy without judgment. Reviewed on: 1st May 2024

Excellent

There service is superb. The staffs are excellent Reviewed on: 1st May 2024

Having struggled for some time to pay my debts I con...

Having struggled for some time to pay my debts I contacted StepChange they were and still are a great help to all my solutions they listen and advise what’s the best plan that suits you and what you can afford to pay …..thank you Reviewed on: 1st May 2024

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