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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16625 reviews)

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4.95

Based on 16,625 reviews, last reviewed 11th May 2026

91900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional service Professional service. Ability to do almost everything online. Very helpful Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16625)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I came to StepChangevery distressed state.

I came to StepChangevery distressed state. I really didn't think there was anything I could do to improve the situation but they helped dramatically changed my whole mental state. I now feel that I am making really good progress with my finances and it's all thanks to them. Reviewed on: 1st May 2024

bad service cost me my DMP

I called to advise I lost my job and was unable to pay into my DMP "no bother it's fine" anyway they closed my DMP despite telling me it's fine. Reviewed on: 1st May 2024

Stepchange really helped me when I was at a low ebb...

Stepchange really helped me when I was at a low ebb in my life. Honestly, without their help and guidance, I don’t know how I would have survived. When I needed someone to listen, they were there for me, with compassion and absolutely non judgmental. Very professional - I love the service they provide. Thank you StepChange. I owe you everything. Reviewed on: 1st May 2024

Very helpful and non judgmental.

Very helpful and non judgmental. Brilliant support and advice. Highly recommended Reviewed on: 1st May 2024

Very caring, understanding approach to individuals.

Very caring, understanding approach to individuals. Took a lot of stress off and have given me my life back.never any problems with customer service or queries.thank you Reviewed on: 1st May 2024

Very understanding and no judgement,helped me enormo...

Very understanding and no judgement,helped me enormously to get my finances back on track Reviewed on: 1st May 2024

Very helpful

From day one they have been excellent helpful and saying what you can choose to do by recommending different avenues to see which is best Reviewed on: 1st May 2024

Stepchange have dealt with everything and taken the...

Stepchange have dealt with everything and taken the stress and worry away from me. All I now need to do is update my financial plan every year and they take care of the rest. Don't delay if experiencing debt issues, contact Stepchange and let them take the weight off your shoulders. I can't recommend them enough Reviewed on: 1st May 2024

Step change change my fears, worries, sleepness nigh...

Step change change my fears, worries, sleepness night to joy. Reviewed on: 1st May 2024

Couldn't have been more helpful.

All my dealings with Stepchange have been excellent, and sympathetic to my predicament. Reviewed on: 1st May 2024

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