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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16701 reviews)

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4.95

Based on 16,701 reviews, last reviewed 12th May 2026

95550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very professional and easy to liaise with to resolve... Very professional and easy to liaise with to resolve my financial situation. They took care of it , contacting the companies etc Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16701)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange make a big difference

I joined several months ago to help reduce my debt level and slowly things are improving for me thanks to Stepchange who get the debts frozen for you interest wise and they deal with the Companies for you reducing a lot of stress from the individual. Reviewed on: 1st May 2024

I felt in a hopeless mess with no way out.

I felt in a hopeless mess with no way out.Stepchange have managed to organise my debts and help with my fimances.They do not shame you and keep you informed.It is like haveing a massive weight taken of your shoulders.I can sleep at night now without the stress and worry i had before.I cannot thank everyone at Stepchange enough. Reviewed on: 1st May 2024

helped when i needed it the most very help full and...

helped when i needed it the most very help full and relaxed Reviewed on: 1st May 2024

Saviours

I really didn't know where to turn with my debts, I had spoken to other debt management companies but found them to come across as judgemental. So was hesitant to contact Step Change, however I can honestly say Step Change has changed my life. I am over halfway through my DMP. And am looking forward to a debt free future. I even recommended Step Change to one of my good friends who has now also started a DMP. Reviewed on: 1st May 2024

Stepchange helped me sort out my debts into one mont...

Stepchange helped me sort out my debts into one monthly affordable payment. Ending months of worrying and stress. Absolutely brilliant service. Reviewed on: 1st May 2024

Efficient helpers

Efficient. Clear communication. Systems well set up. Staff seem overstretched but they will get to you. Once they get to you, you are in stable hands. They are considerate, empathetic, kind and responsive. Also professionalism tops their culture. Reviewed on: 1st May 2024

There is no judgement.

There is no judgement. Clear, concise advice. Everyone is knowledgeable and reassuring. A huge help and I can live my life again without worry. Reviewed on: 1st May 2024

I was really nervous to make the phone call.

I was really nervous to make the phone call. I was completely put at ease with no judgement. Very helpful advice which started me on the path to being debt free. Reviewed on: 1st May 2024

So help full and I do not no what I would have du...

So help full and I do not no what I would have dun with out them Reviewed on: 1st May 2024

I cannot tell you how much finding Step Change has c...

I cannot tell you how much finding Step Change has changed my life. I was drowning in debts. I didn’t know where to go and now I feel like I’m on top and I can see the light at the end of the tunnel of the debts that I have. Step Change always there to help and guide you through the process. Reviewed on: 1st May 2024

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