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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Money trouble?

Money trouble? Stop worrying and not sleeping, contact Stepchange for unbiased help Reviewed on: 27th May 2026

Superb help

From day one given superb advice and not judged in any way, I had felt under severe pressure due to my outgoings, the help given has allowed me to get my life back Reviewed on: 27th May 2026

I was so scared to actually ring stepchange but i co...

I was so scared to actually ring stepchange but i couldn't have been treated any better. Very kind and caring. It was definitely the right decision Reviewed on: 27th May 2026

The best!

Most beautiful company, I’m thankful for their job. Reviewed on: 27th May 2026

Given me confidence and peace of mind to help me man...

Given me confidence and peace of mind to help me manage my debts. Very helpful and friendly service when I've been in touch and sought advice and support. Reviewed on: 27th May 2026

Zostalam wyrzucona z domu przez meza z dlugami w ban...

Zostalam wyrzucona z domu przez meza z dlugami w banku bo bralam na nasze potrzeby oboje z tego korzystalismy a ze kredyty byly na moim koncie to po roztaniu zostalam z tym sama. Prubowalam dwa razy z bankiem sie porozumiec zeby przedluzyli mi splate na mniejsze raty ale nie chcieli ze mna pojsc na ta pomoc i moja znajoma poradzila mi StepChange. Zglosilam sie do nich i oni pomogli mi to byl najpiekniejszy dzien w moim zyciu bede im wdzieczna za pomoc do konca moich dni dziekuje im z calego serca i wszystkim polecam ktorzy maja podobne problemy finansowe jak ja lub podobne Reviewed on: 27th May 2026

Helped me and my partner get our bills down with zer...

Helped me and my partner get our bills down with zero interest, we're more debt free! Reviewed on: 27th May 2026

Don’t hesitate to contact them! .

They are so understanding and empathetic. They listen to your circumstances and make sure you can manage your payments. They care about your health and mental wellbeing, as well as taking that in to consideration. Reviewed on: 27th May 2026

easy to talk to great help when needed

easy to talk to great help when needed Reviewed on: 27th May 2026

Efficient

Efficient and understood my situation Reviewed on: 27th May 2026

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