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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

In the time I’ve been with Stepchange I have spoken...

In the time I’ve been with Stepchange I have spoken to around 22 advisers, each one has been very patient & understanding & have helped enormously with my anxiety due to my debts. Reviewed on: 6th May 2024

Every thing good the only thing to improve that when...

Every thing good the only thing to improve that when I call to talk to someone everyone got different views every time different advice that make me little confused!! Reviewed on: 6th May 2024

Stepchange helped me regain control of my life.

Stepchange helped me repay a significant amount borrowed by same day lenders, that I wouldn't be able to pay otherwise. The customer service would always be very understanding and helpful at moments in need. I am really so grateful to Stepchange for literally helping me regain control on my life. Reviewed on: 6th May 2024

I’ve got this

helped me turn ‘I owe this’ into ‘I’ve got this’ thank you very much Reviewed on: 6th May 2024

Without the help of Stepchange we would have been pe...

Without the help of Stepchange we would have been penniless and out of a home, They took our case on board and due to our circumstances they advised a DMP Since being on this Plan we have sorted our finances out and still have a home.First class service the staff extremely helpful and knowledgeable and of cause none judgemental. Reviewed on: 6th May 2024

Extremely helpful online and by phone useful tools o...

Extremely helpful online and by phone useful tools on the website could use a flagging system when the money collected isn’t going to the right place Reviewed on: 6th May 2024

Amazing Company

I was terrified of my situation my marriage split up and everything was in my name, after picking up that phone to step change I have never looked back, they are so nice, they didn’t judge me at all and I’m so thankful to them. Reviewed on: 6th May 2024

Debt management plan

Very good customer service and easy to talk too Very understanding. Reviewed on: 6th May 2024

We have had a DMP with Stepchang since 2019 and the...

We have had a DMP with Stepchange since 2019 and their services are extremely good and non judgemental Reviewed on: 6th May 2024

I now sleep at night

During a time of difficulty they steadied the boat and helped me agree a plan with my debt suppliers. Not only can I now manage financially, I can also sleep at night. Reviewed on: 6th May 2024

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