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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Excellent support and help when I needed it

Stepchange helped me when I was in a tricky financial situation. They were completely understanding, and have been helpful throughout. The customer service dept have always been extremely knowledgable and very helpful Reviewed on: 6th May 2024

Reach out to this incredible charity ASAP

Please do not hesitate to reach out to this charity if you need their help: you feel instantly better and relieved from the first time you speak to them on the phone – they are kind, human, understanding and practical and you will feel the most enormous weight lifted from your shoulders– reach out for help and they will help you, suddenly you will feel in control of the situation and taking a step at a time you will one day come out the other side with their help and be free of the debt and the worry . You feel incredible the day you are debt free - even if it takes a few years, they pass quicker than you think they will! Reviewed on: 6th May 2024

Wow what a wonderful experience talking to stepchang...

Wow what a wonderful experience talking to stepchange -really help you out of mire of bad debt. I’m nearly at last payment of my 5 year debt plan and so relieved. Reviewed on: 6th May 2024

My mind has been so much more at ease now!

My mind has been so much more at ease now! The service provided has been excellent and I have been guided every step of the way. Reviewed on: 6th May 2024

In the time I’ve been with Stepchange I have spoken...

In the time I’ve been with Stepchange I have spoken to around 22 advisers, each one has been very patient & understanding & have helped enormously with my anxiety due to my debts. Reviewed on: 6th May 2024

Every thing good the only thing to improve that when...

Every thing good the only thing to improve that when I call to talk to someone everyone got different views every time different advice that make me little confused!! Reviewed on: 6th May 2024

Stepchange helped me regain control of my life.

Stepchange helped me repay a significant amount borrowed by same day lenders, that I wouldn't be able to pay otherwise. The customer service would always be very understanding and helpful at moments in need. I am really so grateful to Stepchange for literally helping me regain control on my life. Reviewed on: 6th May 2024

I’ve got this

helped me turn ‘I owe this’ into ‘I’ve got this’ thank you very much Reviewed on: 6th May 2024

Without the help of Stepchange we would have been pe...

Without the help of Stepchange we would have been penniless and out of a home, They took our case on board and due to our circumstances they advised a DMP Since being on this Plan we have sorted our finances out and still have a home.First class service the staff extremely helpful and knowledgeable and of cause none judgemental. Reviewed on: 6th May 2024

Extremely helpful online and by phone useful tools o...

Extremely helpful online and by phone useful tools on the website could use a flagging system when the money collected isn’t going to the right place Reviewed on: 6th May 2024

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