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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16747 reviews)

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4.95

Based on 16,747 reviews, last reviewed 13th May 2026

97700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Credit safer! I have been looked after very well by StepChange. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16747)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

So helpful and great advice great people to speak to...

So helpful and great advice great people to speak to give you plenty of time to talk Reviewed on: 1st May 2024

Life changing !

Step change , changed my life , got all my finances under control . I have learned how to budget and haven’t got in any more debt for five years . Friendly and really helpful service Reviewed on: 1st May 2024

Very helpful and understanding, not judge mental...

Very helpful and understanding, not judge mental at all. Reviewed on: 1st May 2024

Good customer service and very professional.

Good customer service and very professional. Reviewed on: 1st May 2024

Easy to research and the help is right there

Easy to research and the help is right there Reviewed on: 1st May 2024

Fantastic Company to use

I have twice used stepchange in sorting my debts out and both times they have been extremely helpful and professional. Never judgemental, always compassionate. Reviewed on: 1st May 2024

Sensible, workable debt management.

I was facing what felt like a mountain of debt. Stepchange talked me through what I had, showed me how to create a workable, sensible budget and spoke to the companies I owed to create a debt management plan that I could stick to and clear my debt. They have allowed me to breath easier again. Reviewed on: 1st May 2024

Every time i ring every body proffesiial

Every time i ring every body proffesiial Reviewed on: 1st May 2024

Staff very helpful and supportive of our situation

Staff very helpful and supportive of our situation Reviewed on: 1st May 2024

Friendly and helpful

Took all the worry away. Slept for the first time in ages. So helpful, and put my mind at ease. Reviewed on: 1st May 2024

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