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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Step change helped me with my dept I was able to ge...

Step change helped me with my dept I was able to get back on my feet. They are friendly, knowledgeable, understanding. Reviewed on: 5th May 2024

Helpful & Understanding

From the original enquiry to the setting up of my debt management, they have been really helpful and understanding of my circumstances. It is a relief to be semi debt free and have some money to be able to live. Thank you! Reviewed on: 5th May 2024

A steady hand when life was anything but

At a time when I was at a very low edge Stepchange were non judgemental, listened and gave good sound advice, I'm very grateful for that. They continue to lookout for me while my debt recovery plan is in place. Fantastic Reviewed on: 5th May 2024

Efficient and empathetic support.

Efficient and empathetic support. Did not feel judged once, very transparent from the get go Reviewed on: 5th May 2024

The help we received from Stepchange was life changing.

The help we received from Stepchange was life changing. After years of struggling with mounting debts - the interest payments were crippling. Stepchange helped us to negotiate a repayment plan which enabled us to pay off our debts over a number of years. We are now debt free, I don't think we could have done it alone. Reviewed on: 5th May 2024

I was worried about my debts I heard about stepchang...

I was worried about my debts I heard about stepchange and they helped me so much I’m now clear of my debt thank you step change Reviewed on: 5th May 2024

Great service

So helpful and lovely friendly customer care Reviewed on: 5th May 2024

I cannot thank Stepchange enough.

I cannot thank Stepchange enough. During my debt management I was diagnosed twice with cancer. Stepchange was there supporting and getting me through. I thought the day I was debt free would never arrive. And now Stepchange with your help, it has. I always recommend. Thankyou so, so much. Reviewed on: 5th May 2024

Help when needed

They helped me to sort out what felt to be an impossible situation. They were always there to assist with any worries I may have and help me all thro the process .. Reviewed on: 5th May 2024

I am very happy that i asked Step Change for help, but.

I am very happy that i asked Step Change for help. They took on my case straight away and gave me a chance to breath. The only problem i have is that 3 credit card companies are still threatening me that i am not paying and it is affecting my credit rating monthly. Reviewed on: 5th May 2024

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