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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16744 reviews)

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4.95

Based on 16,744 reviews, last reviewed 13th May 2026

97550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A weight off my mind They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt f... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16744)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Helpful understanding people

Helpful understanding staff made a huge problem manageable, made my decision on debt management easy to understand and accept Reviewed on: 1st May 2024

StepChange, simply amazing.

Quite simply put, without StepChange I would've been at rock bottom with no way up. They have a very simple but intuitive form to fill in with all your details, debts, etc and it's set up without any further input from yourself. Now instead of scraping pennies by at the end of the month, I make a reasonable payment to StepChange and even get to save a little money for any future problems. Reviewed on: 1st May 2024

Understanding, helpful and extremely professional

Understanding helpful and extremely professional Reviewed on: 1st May 2024

A free advisory service which helps people who have...

A free advisory service which helps people who have falling into debt.Ive had excellent service from them and only 3 months away from being debt free,Finally i would recommend stepchange debt charity to thoese in need of a financial pick up. Reviewed on: 1st May 2024

Very polite professional and very helpful

Very polite professional and very helpful Reviewed on: 1st May 2024

I was literally at the end of my tether when I calle...

I was literally at the end of my tether when I called Step change, they went through everything with me and I felt a weight had been lifted! Everything is now 1 manageable monthly payment. My only regret was not getting in touch with them sooner! Reviewed on: 1st May 2024

I was in a lot of debt and they have helped me to ma...

I was in a lot of debt and they have helped me to manage and reduce that debt since 2020. I should be debt free by September this year. They have helped me to stay on track with my money and to save money where I can. It’s changed my attitude to save money and only pay for things when I have the money to do so. I will not be going back to loans and credit cards when my plan finishes. Reviewed on: 1st May 2024

Step change helped me out of a tight spot very good...

Step change helped me out of a tight spot very good service Reviewed on: 1st May 2024

Outstanding!

Nothing more to say than just outstanding service, helped with everything Reviewed on: 1st May 2024

Great Company

They was very helpful, helped me now for more than 4 years. Great support and advice. Reviewed on: 1st May 2024

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