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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

StepChange has been life changing

I was in an absolute dire situation with debt, and Step change took control and put me on a debt management plan. It’s the best thing I’ve ever done. I highly recommend anyone who is struggling with debt to get in touch with StepChange. Reviewed on: 5th May 2024

Thanks stepchange!

Really helped me out, got all my debts consolidated into one affordable monthly payment. When I had a couple of months struggling they sorted out lower payments, and you can adjust your monthly payment if your circumstances change. Whenever I have had to contact them they have been supportive and professional. Reviewed on: 5th May 2024

Step change helped me with my dept I was able to ge...

Step change helped me with my dept I was able to get back on my feet. They are friendly, knowledgeable, understanding. Reviewed on: 5th May 2024

Helpful & Understanding

From the original enquiry to the setting up of my debt management, they have been really helpful and understanding of my circumstances. It is a relief to be semi debt free and have some money to be able to live. Thank you! Reviewed on: 5th May 2024

A steady hand when life was anything but

At a time when I was at a very low edge Stepchange were non judgemental, listened and gave good sound advice, I'm very grateful for that. They continue to lookout for me while my debt recovery plan is in place. Fantastic Reviewed on: 5th May 2024

Efficient and empathetic support.

Efficient and empathetic support. Did not feel judged once, very transparent from the get go Reviewed on: 5th May 2024

The help we received from Stepchange was life changing.

The help we received from Stepchange was life changing. After years of struggling with mounting debts - the interest payments were crippling. Stepchange helped us to negotiate a repayment plan which enabled us to pay off our debts over a number of years. We are now debt free, I don't think we could have done it alone. Reviewed on: 5th May 2024

I was worried about my debts I heard about stepchang...

I was worried about my debts I heard about stepchange and they helped me so much I’m now clear of my debt thank you step change Reviewed on: 5th May 2024

Great service

So helpful and lovely friendly customer care Reviewed on: 5th May 2024

I cannot thank Stepchange enough.

I cannot thank Stepchange enough. During my debt management I was diagnosed twice with cancer. Stepchange was there supporting and getting me through. I thought the day I was debt free would never arrive. And now Stepchange with your help, it has. I always recommend. Thankyou so, so much. Reviewed on: 5th May 2024

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