Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

StepChange Transforming the impossible to the possible

StepChange does not judge you if you have a debt problem. They treated me everytime with time, patience and support. I've had a horrible time with debt, and StepChange literally took away the horror of it all, and helped make my debts manageable. I'm halfway through paying off my debts. I no longer have sleepless nights, or live in fear of what the post might bring from my creditors. If you have a problem with debt, then I strongly urge you to pick up the phone and contact StepChange. It free and confidential and I could not do what I am doing (paying off my debts) without thier help. They have helped transform the impossible to the possible. Reviewed on: 4th May 2024

I have an excellent and supporting experience

I have an excellent and supporting experience Reviewed on: 4th May 2024

Supportive

Helping us through difficult times, and supporting us to pay our bills Reviewed on: 4th May 2024

StepChange changed my life!

StepChange have literally changed my life, I let my debts get on top of me, I was loosing sleep worrying about money, I couldn’t see away to resolve it. I contacted them and they were brilliant. They didn’t judge me but really helped and advised me of what to do next. I’m currently less than 12 month late away from being debt free! Reviewed on: 4th May 2024

Extremely helpful & understanding.

Extremely helpful & understanding..helped me thoroughly through my financial difficulties Reviewed on: 4th May 2024

Step change has helped me so much with my debts.

Step change has helped me so much with my debts that I don’t worry any more. Reviewed on: 4th May 2024

Step Change

Incredible service, life changing charity, for people crippled by debt. Excellent support Reviewed on: 4th May 2024

Stepchange were a lifesaver.

Got into debt after being treated for cancer and was contemplating suicide. National Debt Helpline referred me to Stepchange. They were non-judgemental and so helpful. They arranged a DMP which I've been able to stick to. Reviewed on: 4th May 2024

Excellent Professional Advice & so much reassurance...

Excellent Professional Advice & so much reassurance provided +++++ Reviewed on: 4th May 2024

Stepchange helped me

I had some debt which caused me sleepless nights and stressed at work and home talked to stepchange and now in a better place be debt free next year Reviewed on: 4th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub