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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step Change

Incredible service, life changing charity, for people crippled by debt. Excellent support Reviewed on: 4th May 2024

Stepchange were a lifesaver.

Got into debt after being treated for cancer and was contemplating suicide. National Debt Helpline referred me to Stepchange. They were non-judgemental and so helpful. They arranged a DMP which I've been able to stick to. Reviewed on: 4th May 2024

Excellent Professional Advice & so much reassurance...

Excellent Professional Advice & so much reassurance provided +++++ Reviewed on: 4th May 2024

Stepchange helped me

I had some debt which caused me sleepless nights and stressed at work and home talked to stepchange and now in a better place be debt free next year Reviewed on: 4th May 2024

I've been with SC for around 4 years now.

I've been with SC for around 4 years now. The online services are easy to use. Every time I call I always get great service. The only downside - sometimes there's a long wait for calls to be answered. But then again, my queries are always resolved. So I have no real complaints to make. Reviewed on: 4th May 2024

Nice friendly people nothing is to much for them ver...

Nice friendly people nothing is to much for them very polite and caring and always just a phone call away Reviewed on: 4th May 2024

My life would have been very hard if it wasn’t stepc...

My life would have been very hard if it wasn’t stepchange Reviewed on: 4th May 2024

They helped me deal with the debts I had and made it...

They helped me deal with the debts I had and made it easier for me to pay off my debts at a doable rate Reviewed on: 4th May 2024

An absolute relief having contacted Step Change.

An absolute relief having contacted Step Change. I cannot fault their service it's absolutely brilliant, and very straightforward. Reviewed on: 4th May 2024

I only have good things to say about step change th...

I only have good things to say about step change they are all really friendly and easy to talk to. They very knowledgeable about what can and can not be done and I would highly recommend them to anyone having money problems. Reviewed on: 4th May 2024

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