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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Debt Free Service

Excellent friendly customer service, providing easy to understand information, great advice ,excellent all round experience would highly recommend Stepchange Reviewed on: 4th May 2024

After being made redundant and having health issues...

After being made redundant and having health issues unable to find another job I didn’t know what I was going to do to pay my credit cards loans et cetera off got advised to speak to Stepchange and they were brilliant. The debts don’t go away but you feel in control and you can get on with your life just keep paying one payment a month, Ring them now!!!!! Reviewed on: 4th May 2024

They've taken the stress away from me

They've taken the stress away from me Reviewed on: 4th May 2024

step change was very easy to apply to , it is straig...

step change was very easy to apply to , it is straight forward to apply for assistance with overwhelming financial worries , quick replies to any questions . Reviewed on: 4th May 2024

Help from Stepchange

Had help from Step Change to help me with my finances which I was struggling with and they were excellent Reviewed on: 4th May 2024

The flexibility of Step Change.

Step Change have been really helpful in setting up an affordable plan to pay off debts. When I needed some dental treatment recently, it was very straightforward to reduce payments, for 3months, to cover that expense. When our energy bill went up it was easy to permanently reduce monthly payments. This gives peace of mind which is invaluable. Reviewed on: 4th May 2024

Thanks to StepChange.

Thanks to StepChange I went from drowning in debt to being in control and repaying what I owed to my creditors at an easy to manage repayment plan. Reviewed on: 4th May 2024

Stepchange have been amazing from the very beginning.

Stepchange have been amazing from the very beginning. They relieved so much stress when I contacted them. Every time I call all of the advisors are so professional and helpful. I cannot fault this company. I just wish I’d contacted them sooner! Reviewed on: 4th May 2024

After getting myself in debt StepChange guided to to...

After getting myself in debt StepChange guided to to budgeting and repaying to all my lenders. It felt like a weight had been lifted from me. I began to relax and sleep better. And felt good about doing something about my problem. Over time I am getting all my debt repaid. I still own some but working hard to be dept free soon Reviewed on: 4th May 2024

Premier Advice.

Always a pleasure dealing with Stepchange. Engaging their vast knowledge and wealth of advice and experience. Very well trained staff... Reviewed on: 4th May 2024

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