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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Helpful, friendly and informative

Every interaction has been dealt with promptly and respectfully. All customer service assistants have been friendly and very helpful, explaining everything clearly but without complicating me. Reviewed on: 4th May 2024

I went to Step Change as i Had No Where Else to Turn...

I went to Step Change as i Had No Where Else to Turn too. They Were Great at Helping me Sort out my Payment Plan and Gave Me Peace of Mind. Reviewed on: 4th May 2024

Stepchange was a life saver, after my father passed...

Stepchange was a life saver, after my father passed away. I needed help with my debt. From first call to setting up my DMP they were great. Highly recommend them. Reviewed on: 4th May 2024

Non judgmental care and advice who helped me gain co...

Non judgmental care and advice who helped me gain control of my finances Reviewed on: 4th May 2024

I am so happy that Stepchange was there to help me w...

I am so happy that Stepchange was there to help me with my debts , so helpful and so friendly , nothing is to much trouble in helping to find the best solution so thank you Stepchange Reviewed on: 4th May 2024

StepChange are sympathetic to your needs

StepChange were very sympathetic to my needs and guided me constructively through the minefield that is debt management. They do exactly what they say they are going to do....they contacted my creditors, sent letters and spreadsheets of my current financial situation and also updated whrn creditors passed the debt to another company. All the creditors, when I have called them, confirmed a plan was in place with StepChange and that they were happy with the arrangement and, they too, were also sympathetic to my situation. Reviewed on: 4th May 2024

Very helpful staff.

Very helpful staff.. They explained everything in simple terms. Have managed to pay off most of my debts. Easy manageable payments. Reviewed on: 4th May 2024

They are helpful, give peace of mind and from credit...

They are helpful, give peace of mind and from creditors and are very professional. Reviewed on: 4th May 2024

Stepchange are amazing!

I am hugely impressed with Stepchange, how patient, kind, caring and supportive they have been. I couldn't face dealing with my debts for many months, buried my head in the sand. The phone was always answered promptly and there was no rush to explain anything, great advice re all aspects of completing the budget. I praise them to everyone I talk to about debts! A huge weight lifted off my shoulders. It's an embarrassing position to be in, you can feel ashamed too but not with Stepchange, they are understanding and sympathetic. Awesome people, I've even had a laugh with some people I've spoken to which seems crazy considering my situation Reviewed on: 4th May 2024

Stepchange literally saved my life,I wish I had gone...

Stepchange literally saved my life,I wish I had gone to them alot sooner than I did,very easy to talk to,and explain everything in easy to understand language. Thank you stepchange. Reviewed on: 4th May 2024

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