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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16753 reviews)

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4.95

Based on 16,753 reviews, last reviewed 14th May 2026

98000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If it wasn’t for StepChange I really don’t know whe... If it wasn’t for StepChange I really don’t know where I would be today. My financial difficulties began following an accident I had in December of 20... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16753)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Really helpful.

Really helpful. They helped me get on top of my debt and feel in control. Reviewed on: 1st May 2024

Help is out there.

I had got myself into financial difficulties which I could not see an end to it, the worry was affecting my health. Step Change Debt Management helped put everything into perspective and prioritise my debts. After telling them all they arranged a debt management plan for me. Now I am paying my debts in an easier manner. I can not thank them enough for helping me. Reviewed on: 1st May 2024

My experience wasn’t as good for my review this time...

My experience wasn’t as good for my review this time the creditors asked for ADHD and ASD Reviewed on: 1st May 2024

Ecellant work freindly and helpfull

Ecellant work freindly and helpfull Reviewed on: 1st May 2024

Takes away the worry

So simple to do a debt management plan. I really wish I'd done it sooner as it's taken away so much stress and worry Reviewed on: 1st May 2024

Would not hesitate recommending Stepchange to anyone...

Would not hesitate recommending Stepchange to anyone who is struggling with debt, they are totally non judgmental and dealt with my creditors for me. Reviewed on: 1st May 2024

I really wish that I had known about the help that S...

I really wish that I had known about the help that StepChange could give sooner, it would have saved me a lot of anguish and stopped me from borrowing even more to try to pay off some of my creditors. Reviewed on: 1st May 2024

Excellent and helpful, understanding and efficient...

Excellent and helpful, understanding and efficient support. Reviewed on: 1st May 2024

I was left in terrible debt by my ex husband.

I was left in terrible debt by my ex husband. I contacted StepChange, and thankfully they got me out of a bad situation Reviewed on: 1st May 2024

Answered all my questions, very helpful service.

Answered all my questions, very helpful service. Reviewed on: 1st May 2024

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