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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Non judgmental care and advice who helped me gain co...

Non judgmental care and advice who helped me gain control of my finances Reviewed on: 4th May 2024

I am so happy that Stepchange was there to help me w...

I am so happy that Stepchange was there to help me with my debts , so helpful and so friendly , nothing is to much trouble in helping to find the best solution so thank you Stepchange Reviewed on: 4th May 2024

StepChange are sympathetic to your needs

StepChange were very sympathetic to my needs and guided me constructively through the minefield that is debt management. They do exactly what they say they are going to do....they contacted my creditors, sent letters and spreadsheets of my current financial situation and also updated whrn creditors passed the debt to another company. All the creditors, when I have called them, confirmed a plan was in place with StepChange and that they were happy with the arrangement and, they too, were also sympathetic to my situation. Reviewed on: 4th May 2024

Very helpful staff.

Very helpful staff.. They explained everything in simple terms. Have managed to pay off most of my debts. Easy manageable payments. Reviewed on: 4th May 2024

They are helpful, give peace of mind and from credit...

They are helpful, give peace of mind and from creditors and are very professional. Reviewed on: 4th May 2024

Stepchange are amazing!

I am hugely impressed with Stepchange, how patient, kind, caring and supportive they have been. I couldn't face dealing with my debts for many months, buried my head in the sand. The phone was always answered promptly and there was no rush to explain anything, great advice re all aspects of completing the budget. I praise them to everyone I talk to about debts! A huge weight lifted off my shoulders. It's an embarrassing position to be in, you can feel ashamed too but not with Stepchange, they are understanding and sympathetic. Awesome people, I've even had a laugh with some people I've spoken to which seems crazy considering my situation Reviewed on: 4th May 2024

Stepchange literally saved my life,I wish I had gone...

Stepchange literally saved my life,I wish I had gone to them alot sooner than I did,very easy to talk to,and explain everything in easy to understand language. Thank you stepchange. Reviewed on: 4th May 2024

Amazing service and help in every way

Amazing service and help in every way possible Reviewed on: 4th May 2024

Using Stepchange has taken a weight of my shoulders.

Using Stepchange has taken a weight of my shoulders. They explained things in a simple way and helped me set up a payment plan quickly. I would highly recommend there services if you are struggling with debt. Reviewed on: 4th May 2024

Easy and smooth helped me out with my debt when I mo...

Easy and smooth helped me out with my debt when I most needed Reviewed on: 4th May 2024

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