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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16665 reviews)

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4.95

Based on 16,665 reviews, last reviewed 11th May 2026

93800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange is a lifesaver! Absolutely amazing support. The staff I spoke to were incredibly empathetic, non-judgmental, and understanding of my situation. They set up a Debt Man... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16665)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was so worried about my debt before speaking to st...

I was so worried about my debt before speaking to step change & once I spoke to someone it was a weight lifted. Absolutely amazing service, I would recommend that anyone struggling to pay debt pickup the phone & speak to a advisor. Reviewed on: 1st May 2024

I was in a desperate situation, and StepChange saved...

I was in a desperate situation, and StepChange saved my life. The process of setting it up was really easy and they did all the hard work for me. I’ve been paying my debt back at a rate that was completely affordable, and that simple thing alone made my life liveable again. Reviewed on: 1st May 2024

Good customer service

Phoned step change spoke to a friendly understanding adviser who helped me to fill in application for a DMP she was excellent and knew exactly what i needed to apply for Reviewed on: 1st May 2024

The is excellent , only down fall is getting throug...

The is excellent , only down fall is getting through in the first place. Reviewed on: 1st May 2024

Step Change helped me a lot to sort out all my debt...

Step Change helped me a lot to sort out all my debt problems and are very helpful Reviewed on: 1st May 2024

Always helpful any problems they always sorted for me.

Always helpful any problems they always sorted for me. Reviewed on: 1st May 2024

Great service

Got through quite quickly. Advisor helpful and reassuring Reviewed on: 1st May 2024

Professional ,helpful patient and understanding

Professional ,helpful patient and understanding Reviewed on: 1st May 2024

They have totally changed my life.

They have totally changed my life. Before I use to worry about my money problems but now I don’t because Stepchange have took complete control of my creditors and deal with them direct. Their customer service is second to none. Reviewed on: 1st May 2024

Samaritans of the money world

Always helpful and they give sound advice for any questions I have asked.Its great just knowing they are there for you,couldn’t have got this far without them. Reviewed on: 1st May 2024

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