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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

From a very worried anxious person I have become nea...

From a very worried anxious person I have become nearly normal again, after working through a debt plan with step change . Many more years to go but feel there is a helping hand just there. Reviewed on: 4th May 2024

Debt management plan

Step change helped to take control of my situation and set up a debt management plan. This has given me peace of mind and now when I wake at night instead of panicking, I think oh yeah, it’s all sorted now Reviewed on: 4th May 2024

they did a great Job of helping financially advice

they did a great Job of helping financially advice Reviewed on: 4th May 2024

Superb advice

Excellent service. Very helpful assistants. No complaints. Made my money management so much easier. Thankyou Reviewed on: 4th May 2024

Good as I am with the help of step change contro...

Good as I am with the help of step change controlling my money and my creditors Reviewed on: 3rd May 2024

Stress relief

Took away the stress I was under by arranging a payment plan to clear my debts. Reviewed on: 3rd May 2024

Very good experience asked my creditors to give me s...

Very good experience asked my creditors to give me sufficient time and a reasonable amount of time to pay my debts Reviewed on: 3rd May 2024

Supportive staff, always finding the best solution f...

Supportive staff, always finding the best solution for you Reviewed on: 3rd May 2024

Real Life Angels

I honestly cannot imagine where my life would be without the help I have received (and continue to receive) from StepChange. From the very first phone call I made to them I was reassured and never judged about my personal debt. They got me breathing space which I had never heard of before, took all of my information and dealt with all my debts when I couldn’t cope. I am over half way through clearing my debt and by Christmas 2025 I will be debt free for the first time in about 15 years. The relief I felt from the first phone call has only grown month by month seeing my balance get smaller and smaller. I would not hesitate for a second to recommend them to anyone. Reviewed on: 3rd May 2024

Truly life saving.

Truly life saving. Brilliant advice, support and understanding. Cannot thank the staff and company enough. Reviewed on: 3rd May 2024

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