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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16747 reviews)

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4.95

Based on 16,747 reviews, last reviewed 13th May 2026

97700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Credit safer! I have been looked after very well by StepChange. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16747)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Simple & easy AND NO MORE STRESS!!

Very simple to fill out all the documents online. Simple instructions to follow. No more calls or letters from anyone since setting it up - not one. Huge relief. Thank you Step Change - its an easy STEP to CHANGE your finances! Reviewed on: 1st May 2024

Stepchange helped me when I didn't know which way to...

Stepchange helped me when I didn't know which way to turn they worked everything out without judging me I would recommend anyone struggling with debt to contact them as soon as they could Reviewed on: 1st May 2024

Compassionate/Sensible/Effecient

Compassionate/Sensible/Effecient Reviewed on: 1st May 2024

I found Stepchange very helpful and very easy to dea...

I found Stepchange very helpful and very easy to deal with. My experience with this company was excellent. Reviewed on: 1st May 2024

Step change changed my life - I was struggling to pa...

Step change changed my life - I was struggling to pay multiple debt and they helped guide me through the process arranging everything with creditors and giving me advice. Highly recommend to anyone who is in need of debt advice. Reviewed on: 1st May 2024

Financial freedom is achievable - I promise!

Before I found StepChange I was scared, anxious and worried about my life. I suffer from ADHD and impulsive spending habits sent my finances into free fall. StepChange were so calming and understanding, I was in tears on the first call just because I wasn’t being told off, or unsupported. The debt management plan was simple to set up, and I felt relief immediately - almost 2 years in and 5 to go - but I’m happy and finally in control. Reviewed on: 1st May 2024

Very friendly people who made me feel at ease whilst...

Very friendly people who made me feel at ease whilst I was very stressed. Sorted a debt management plan for myself . At no point did I feel stressed explaining my financial situation. Before contacting step change I was very stressed and worried Reviewed on: 1st May 2024

First Class Company

From the moment I picked up the phone and spoke to Stepchange to setting up my dmp seamlessly they were absolute proffessionals. I didn't think there was anyway out of my debt but they listened even when I was crying, advised and put my mind at rest. It was the best phonecall I have ever made. Reviewed on: 1st May 2024

I can not thank stepChange enough, helped me out no...

I can not thank stepChange enough, helped me out no end ! Thank you once again . Reviewed on: 1st May 2024

A great weight of my mind since seeking their advice...

A great weight of my mind since seeking their advice have had to contact them twice since and again great support in adjusting my repayment plan. Reviewed on: 1st May 2024

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