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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16674 reviews)

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4.95

Based on 16,674 reviews, last reviewed 12th May 2026

94250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You send your payment . You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange helped when I wasn't sure what to do a ou...

Stepchange helped when I wasn't sure what to do a out my debts. They talked me through every step of the way, so that it made it feel easy to sort out my problems. Reviewed on: 1st May 2024

Easy to deal with.

Easy to deal with. And no problems Reviewed on: 1st May 2024

I was helped so much with advice ans giving me optio...

I was helped so much with advice ans giving me options when I didn't know what shall I do. Reviewed on: 1st May 2024

Good company

The people I spoke to were very patient, understanding and supportive. My whole experience with them has been very relaxed and stress free. I would recommend to people who are struggling with debts, they care about their clients and will only give their clients options that are best suited for ther situation. Reviewed on: 1st May 2024

Ians Debt Management

Been with Stepchange for a number of years with no issues at all. Reviewed on: 1st May 2024

Always very helpful.

Always very helpful. Offered a solution which has meant no more stress about debts. My creditors have stopped any inte6or charges which has helped a lot. Step Change very easy to deal with Reviewed on: 1st May 2024

StepChange saved m

I had large debts exacerbated by my severe mental health problems. StepChange helped me get my debts in order. They dealt with my debtors and this helped me enormously. I now no longer feel fearful. I can always review my progress and being able to see the debt shrinking is such a boost. Reviewed on: 1st May 2024

Brilliant

They put me totally at ease and helped me manage my debt. I was so embarrassed Reviewed on: 1st May 2024

Easy to found and practical use of the service

Well o was lost on my debits and the easy way of your website make all my worries to have a roof and allow me to start learn about the manage of the monies Reviewed on: 1st May 2024

Helpful agents

Very helpful agents and take to listen to your issues Reviewed on: 1st May 2024

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