Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16670 reviews)

View other StepChange products

4.95

Based on 16,670 reviews, last reviewed 12th May 2026

94050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I achieved my financial goal with Step Change supports. I achieved my financial goal with Step Change supports. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16670)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Good company

The people I spoke to were very patient, understanding and supportive. My whole experience with them has been very relaxed and stress free. I would recommend to people who are struggling with debts, they care about their clients and will only give their clients options that are best suited for ther situation. Reviewed on: 1st May 2024

Ians Debt Management

Been with Stepchange for a number of years with no issues at all. Reviewed on: 1st May 2024

Always very helpful.

Always very helpful. Offered a solution which has meant no more stress about debts. My creditors have stopped any inte6or charges which has helped a lot. Step Change very easy to deal with Reviewed on: 1st May 2024

StepChange saved m

I had large debts exacerbated by my severe mental health problems. StepChange helped me get my debts in order. They dealt with my debtors and this helped me enormously. I now no longer feel fearful. I can always review my progress and being able to see the debt shrinking is such a boost. Reviewed on: 1st May 2024

Brilliant

They put me totally at ease and helped me manage my debt. I was so embarrassed Reviewed on: 1st May 2024

Easy to found and practical use of the service

Well o was lost on my debits and the easy way of your website make all my worries to have a roof and allow me to start learn about the manage of the monies Reviewed on: 1st May 2024

Helpful agents

Very helpful agents and take to listen to your issues Reviewed on: 1st May 2024

I’m really grateful for this service help a lot with...

I’m really grateful for this service help a lot with in situation of deck great costumes service and great people like to help in our financial situation Reviewed on: 1st May 2024

I live a financially balanced life thanks to StepCha.

I live a financially balanced life thanks to StepChange. The advisors are fantastic and unbiased and reassuring at all times. I honestly don’t know how I’d have coped without them helping with a simple assessment and easy to access online hub Reviewed on: 1st May 2024

Not always had my issues resolved

Not always had my issues resolved Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt advice
from Money Wellness 4.92 from 5599 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub