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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Godsend & relief.

StepChange were a godsend and massive relief for me when due to long term sickness I got behind on payments and the interest was crippling, I did not know where to turn. I am near the end of my payment plan and seeing the balances paid and no more mountains of letters have been great. If you're in a bind make stepchange your first call you will not regret making it. I have recommended them to work colleagues over the years. Customer service is fantastic with genuine concern with helping to sort and settle debts, the yearly reviews are very good and helpful. Reviewed on: 27th May 2026

Always helpful.

Always helpful..would have been lost without them Reviewed on: 27th May 2026

Excellent service non judgmental

I have no words the people have been so good & non judgmental Reviewed on: 27th May 2026

the perfect debt solutiion

Very good with the solutiion to cancel out without interest your depts Reviewed on: 27th May 2026

Absolute peace of mind after container company

Absolute peace of mind was had after my experience with Step change every single person I have dealt with have been overwhelmingly kind patient and understanding. Such a huge relief the day I phoned the company Reviewed on: 27th May 2026

Easy no headache

I did everything online, I thought oh dear they would be calling and have a lot question, but no, just everything went to online, and from they took over. Really easy and no stressful at all. Reviewed on: 27th May 2026

Personalised debt solution

We have been using a step change solution to reduce our long term debt and would like to say to everyone carrying the weight of debt please talk to them they will find the right solution for you. They are so good at doing what they do just try it. Reviewed on: 27th May 2026

Stress Relief

Daunting when you first make contact.. was put at ease and helped through every stage. Life may not get easier and Dtepchange staff help every time I contact for reviews. Never been pressured. They make plenty of time for you. Reviewed on: 27th May 2026

Life changing

I genuinely worried daily about money and what was coming it’ll compared to what I was paying out. Due to unforeseen circumstances I found myself in a bit debt and Step Change made things so easy to understand and they sorted everything. Genuinely life changing. Reviewed on: 27th May 2026

Very helpful

Stepchange are very helpful and the best place to go if you need advice with a difficult financial situation. Thank you. Reviewed on: 27th May 2026

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