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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Money trouble?

Money trouble? Stop worrying and not sleeping, contact Stepchange for unbiased help Reviewed on: 27th May 2026

Superb help

From day one given superb advice and not judged in any way, I had felt under severe pressure due to my outgoings, the help given has allowed me to get my life back Reviewed on: 27th May 2026

I was so scared to actually ring stepchange but i co...

I was so scared to actually ring stepchange but i couldn't have been treated any better. Very kind and caring. It was definitely the right decision Reviewed on: 27th May 2026

The best!

Most beautiful company, I’m thankful for their job. Reviewed on: 27th May 2026

Given me confidence and peace of mind to help me man...

Given me confidence and peace of mind to help me manage my debts. Very helpful and friendly service when I've been in touch and sought advice and support. Reviewed on: 27th May 2026

Zostalam wyrzucona z domu przez meza z dlugami w ban...

Zostalam wyrzucona z domu przez meza z dlugami w banku bo bralam na nasze potrzeby oboje z tego korzystalismy a ze kredyty byly na moim koncie to po roztaniu zostalam z tym sama. Prubowalam dwa razy z bankiem sie porozumiec zeby przedluzyli mi splate na mniejsze raty ale nie chcieli ze mna pojsc na ta pomoc i moja znajoma poradzila mi StepChange. Zglosilam sie do nich i oni pomogli mi to byl najpiekniejszy dzien w moim zyciu bede im wdzieczna za pomoc do konca moich dni dziekuje im z calego serca i wszystkim polecam ktorzy maja podobne problemy finansowe jak ja lub podobne Reviewed on: 27th May 2026

Helped me and my partner get our bills down with zer...

Helped me and my partner get our bills down with zero interest, we're more debt free! Reviewed on: 27th May 2026

Don’t hesitate to contact them! .

They are so understanding and empathetic. They listen to your circumstances and make sure you can manage your payments. They care about your health and mental wellbeing, as well as taking that in to consideration. Reviewed on: 27th May 2026

easy to talk to great help when needed

easy to talk to great help when needed Reviewed on: 27th May 2026

Efficient

Efficient and understood my situation Reviewed on: 27th May 2026

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