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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

I wish i had contacted them earlier!

I was recommended to contact Step Change off one of my debtors, its best thing i ever did. I feel like a weight has been lifted off my shoulders. I wish i had contacted them earlier Reviewed on: 1st May 2024

Debt management plan

Been an a debt management plan for a few years now and coming to the end. They have helped every step of the way. Reviewed on: 1st May 2024

Step change were great.

Step change were great..never once made me feel inadequate or anything. They were always very sympathetic and understanding. Reviewed on: 1st May 2024

Brilliant I wasn't sleeping with all my depth mounti...

Brilliant I wasn't sleeping with all my depth mounting up phoned step change they gave me amount I could afford a month and sorted it all out Reviewed on: 1st May 2024

Brilliant great help, good advice would recommend t...

Brilliant great help, good advice would recommend them to anyone who has a problem with Dept Reviewed on: 1st May 2024

Good service and very friendly service very helpful...

Good service and very friendly service very helpful as getting letter from my creditors so just phone up to ask what to do and they always explain it Reviewed on: 1st May 2024

Dealing with unexpected life changes.,

My husband had walked out and left me with a large mortgage and bills to pay by myself. I had a well paid job but had credit cards, a loan and did not expect to find myself in this position. I heard of step change and they were extremely understanding and helped me to weather the financial storm I found myself in. I have kept up my payments and when I did ever have to phone them always found them sympathetic and caring. Just the sort of attitude you need when you are personally going through hell. Reviewed on: 1st May 2024

StepChange service is second to none

Having monetary problems? - Contact StepChange - They are there to help and take all the pressure that lenders/creditors put on you - Be totally honest with StepChange and you will find their service is second to none Reviewed on: 1st May 2024

Stepchange have really helped me when I was in a fin...

Stepchange have really helped me when I was in a financial hole and didn't know where to turn. They've been so komd and helpful and taken away the worry I had over repayments and now I pay what I can afford without harassment from debt recovery companies. I'm thankful they are there for me. Reviewed on: 1st May 2024

Stepchange Heros

I cant say enough postive things about Stepchange. I was so nervous when I rang because I was in a mess and I had never defaulted on anything before. I also felt ashamed that things had become so bad. They really put me at ease and were very understanding and dicussed it with me without judgement. They helped me find the best option for me. In my eyes they are heros!. I am nearly at the end of my DMP and they have supported me every step of the way. If you are struggling to sleep at night due to debts make the call you wont regret it and you'll wonder why it took you so long. Reviewed on: 1st May 2024

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