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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent Service

Very sympathetic people with helping hands who provide tailored advice to the clients Reviewed on: 3rd May 2024

Very Helpful

StepChange helped sort out my credit cards. I have now made my first payment and it feels great to see the solution working. Thank you StepChange - Everyone at StepChange was understanding and Very Helpful. Reviewed on: 3rd May 2024

Best thing I did was to switch to stepchange.

I switched to Stepchange after a number of years with a different (commercial) debt management company- it was the BEST thing I could have done. Cannot thank them enough. Kind and non-judgemental but professional. Reviewed on: 3rd May 2024

I was very worried about finances following illness...

I was very worried about finances following illness & disability. I was scared to discuss this but Stepchange advisors & processes really helped and the DMP plan that was agreed has given me peace of mind. Also I feel confident to approach Step change & have recommended others to do so. Reviewed on: 3rd May 2024

Was given a budget over the whole of my plan that le...

Was given a budget over the whole of my plan that left me able to pay off my debt. Reviewed every year so I was still able to pay monthly payments without struggling financially. Reviewed on: 3rd May 2024

Valued information and opinion at worrying times.

At a very distressing and confusing time StepChange helped giving me clarity of thought and reassurance, particularly re my bank, with whom I'd been a customer for over 40 years and who no longer could give a monkey's about me! Reviewed on: 3rd May 2024

Before speaking to Stepchange, I had sleepless night...

Before speaking to Stepchange, I had sleepless nights a constant worry. Stepchange took me through the repayment process, at no point making me any false promises. I now piece of mind and above all I can sleep. Reviewed on: 3rd May 2024

Talk to Stepchange if you are Struggling

I didn’t know where to turn with my money issues. I was sceptical at first and embarrassed by my amount of debt, but by contacting stepchange it was the best thing I did. I’m still paying off my debt now but can finally see the finish line approaching. Took so much pressure of my mind having a DMP and stepchange have helped all the way Reviewed on: 3rd May 2024

Excellent staff always have the answers

Excellent staff always have the answers Reviewed on: 3rd May 2024

I am very grateful to Step Change.

I am very grateful to Step Change. At the time of my first contact with them I was terrified about my financial situation & implications for being able to take care of my child after years of struggle as a single parent. My mental health was significantly impacted. Step Change offered me advice & support in a non-judgmental & practical way that made me feel safer, not on my own & more positive about how I could go about improving my situation. It has been a long journey but the time is now in view when I will be able to be finally debt-free. The whole journey would have been much more frightening without StepChange. And I'm not even sure I would have made it. I cannot thank StepChange & their debt counsellors enough. Reviewed on: 3rd May 2024

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