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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Could sleep finally

Once I contacted Stepchange and the payment plan was set up ..I slept well for the first time in months the people are so knowledgeable and helpful with all the options available would recommend their services to anyone who needs help Reviewed on: 3rd May 2024

Very helpful and brilliant understanding of my situa...

Very helpful and brilliant understanding of my situation Reviewed on: 3rd May 2024

Simple Stress Free Debt Management

When I first contacted Step Change I was suffering with sleepless nights. The following day they sorted a debt management plan and I was able to breathe again, It was such a relief. Their online systems are very user friendly, and they keep you informed every step of the way. Best phone call I ever made. Reviewed on: 3rd May 2024

Help in difficult times

After the death of my husband ,l was totally lost with worry and Step Change came to my rescue they saved my life helping me sort my problems out and have been there for me all the time and remain an excellent support Reviewed on: 3rd May 2024

Make the call today

Never judgemental about how you got into debt - just want to help you find the best solution for you to be debt free. Make that call - the relief from all the stress & worry means you can carry on living rather than just existing. Reviewed on: 3rd May 2024

Very helpful and great service.

Very helpful and great service. Always put me at ease and helpful with anything I need. I would gladly recommend them to anyone Reviewed on: 3rd May 2024

StepChange support

StepChange have always been supportive and provided advice when needed. They listen and help put things in perspective. They are contactable by email which can be helpful to me because of my working hours. Reviewed on: 3rd May 2024

Everyone is so helpful and friendly and caring

Everyone is so helpful and friendly and caring Reviewed on: 3rd May 2024

Completely changed my life!

Completely changed my life! I can sleep again and enjoy my life! Customer service is amazing! Can't rate highly enough! 4years in and I'm nearly debt free! Thank you StepChange you honestly saved my life. Reviewed on: 3rd May 2024

Everything was sorted out for me and I was relieved...

Everything was sorted out for me and I was relieved of the stress of contacting my debters. Reviewed on: 3rd May 2024

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