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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16766 reviews)

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4.95

Based on 16,766 reviews, last reviewed 14th May 2026

98600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a deep hole and once I started to set up my... I was in a deep hole and once I started to set up my account with them a could feel a little pressure being lifted off my shoulders Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16766)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

StepChange helped us address our debt problems.

StepChange made the whole experience of addressing our debt problems much less stressful and complicated than we had anticipated. Since we initially contacted StepChange, their advisers have always been approachable and have helped with reviewing our repayments. Reviewed on: 1st May 2024

Step-change I've found to be relatively easy to set-...

Step-change I've found to be relatively easy to set-up, budgeting was straightforward, dates of payments are clear to understand. Personally I can't fault them. Reviewed on: 1st May 2024

Stepchange Debt Solutions

Stepchange have helped me to get on top of and manage my debts. I am so very grateful for their assistance and clear solutions for debt management. I would thoroughly recommend anyone needing debt advice to contact them without hesitation. Reviewed on: 1st May 2024

Very helpful and took some of the stress off me I ca...

Very helpful and took some of the stress off me I can now sleep at night without worrying Reviewed on: 1st May 2024

Stepchange saved my life

Stepchange helped to get my life back Reviewed on: 1st May 2024

Step change review

Step change has been of great help to me which I am very grateful for Reviewed on: 1st May 2024

Life savers.

Life savers. More people should know about them. Reviewed on: 1st May 2024

Terrific service.

Terrific service. Really helped me when I was at my lowest due to financial difficulties. The staff are extremely friendly and competent in what they do.Don’t know where I would be without them. Reviewed on: 1st May 2024

They’ve turned my life around.

They’ve turned my life around. I was so worried about the debt I owed but the call handlers made everything so easy and explained everything. Would highly recommend to any body Reviewed on: 1st May 2024

Extremely helpful, knowledgeable and kind.

Extremely helpful, knowledgeable and kind. Recommend if in need of help and assistance. Reviewed on: 1st May 2024

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