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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

They’ve turned my life around.

They’ve turned my life around. I was so worried about the debt I owed but the call handlers made everything so easy and explained everything. Would highly recommend to any body Reviewed on: 1st May 2024

Extremely helpful, knowledgeable and kind.

Extremely helpful, knowledgeable and kind. Recommend if in need of help and assistance. Reviewed on: 1st May 2024

Brilliant

Caring, helpful, compasionate, efficent....etc etc......i honestly don't have anything but good things to say about Stepchange. Reviewed on: 1st May 2024

I had never heard of Stepchange until I needed them.

I had never heard of Stepchange until I needed them. One of the credit card companies put me on to them. At first I was reluctant as I just like to deal with things myself. Also I thought a third party would just complicate things. How wrong was I. Got in touch with them - excellent service. It was such an easy process from start to finish. The burden that I did not know I was carrying was lifted. I would rate Stepchange 20 out of 10. If you find yourself in debt and struggling, there is really no need for you to worry. Stepchange takes all that away. They ask for information from me. I provided them with the information and that was it. Magic - They negotiate with banks or credit card companies an affordable repayment which suits both the client and relevant companies. Don't think about it - Just Do It. Lift the phone and talk to someone - it will be the best phone call you will ever make. Thank You Stepchange. Reviewed on: 1st May 2024

Stepchange helped when I wasn't sure what to do a ou...

Stepchange helped when I wasn't sure what to do a out my debts. They talked me through every step of the way, so that it made it feel easy to sort out my problems. Reviewed on: 1st May 2024

Easy to deal with.

Easy to deal with. And no problems Reviewed on: 1st May 2024

I was helped so much with advice ans giving me optio...

I was helped so much with advice ans giving me options when I didn't know what shall I do. Reviewed on: 1st May 2024

Good company

The people I spoke to were very patient, understanding and supportive. My whole experience with them has been very relaxed and stress free. I would recommend to people who are struggling with debts, they care about their clients and will only give their clients options that are best suited for ther situation. Reviewed on: 1st May 2024

Ians Debt Management

Been with Stepchange for a number of years with no issues at all. Reviewed on: 1st May 2024

Always very helpful.

Always very helpful. Offered a solution which has meant no more stress about debts. My creditors have stopped any inte6or charges which has helped a lot. Step Change very easy to deal with Reviewed on: 1st May 2024

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