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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

manage my debt my debt issues

Step management, help me to manage my debt issues and give me some guidance on how to repay with what I can offer each month without affecting my other commitments. Reviewed on: 2nd May 2024

StepChange - my life saver for over 14 years...

StepChange has been my life saver for over 14 years now. I am grateful. Reviewed on: 2nd May 2024

If it wasn’t for Stepchange I wouldn’t be able to su...

If it wasn’t for Stepchange I wouldn’t be able to survive with the current growth of bills on a low income after leaving my ex husband. I’m so thankful for their help. Reviewed on: 2nd May 2024

beyond understand staff

had debt that was accumilating high interest which I couldn't keep up with so I rang SC & the staff are beyond understanding, they went through all my in and out goings and set up everything with the compaies I owe to and had been over a year now only two to go but I am paying them back at rates I can afford and getting myself out of debt for good! The service is excellent and SO needed Reviewed on: 2nd May 2024

Step change enabled me to pay off my debt through a...

Step change enabled me to pay off my debt through a debt management plan that I was able to afford and it took the pressure off me financially and mentally. I would recommend anyone that found themselves in debt like I was to contact Step change Reviewed on: 2nd May 2024

Stress free

Easy ! Really has taken away some debt stress. Reviewed on: 2nd May 2024

Great and helpful.

Great and helpful. thank you for your help Reviewed on: 2nd May 2024

Great help ..

I had debt and was panicing as i could see a way out they helped me work out a budget that was affordable and sorted letters to people and made my life bearable . Reviewed on: 2nd May 2024

I found StepChange Debt Management very helpful the...

I found StepChange Debt Management very helpful the way they deal with creditors i am very pleased.I Would definitely recommend for another person Reviewed on: 2nd May 2024

I was worried about my money debts and how to cope w...

I was worried about my money debts and how to cope with paying the debts back. I heard about Step Change and that they could listen to my problems and help with advice and help me repay my debts within my rapidly dwindling income. Step Change helped me do this. They didn't judge me and I can now sleep at night knowing my debts are being repaid without getting into more debt. Thank you StepChange Reviewed on: 2nd May 2024

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