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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Thanks for helping me with my debt

Thanks for helping me with my debt Reviewed on: 2nd May 2024

I cannot thank stepchange enough they were fantastic...

I cannot thank stepchange enough they were fantastic in helping and explaining me through everything at this very hard time in my life. They are very helpful empathetic and made sure it was as unstressful for me as possible. Reviewed on: 2nd May 2024

Easy to talk to.

Easy to talk to. Gave me advice on my finances and helped me alot to realise I could sort out my debts. Glad I picked up the phone to them. Reviewed on: 2nd May 2024

Help us out tremendously getting out from our debts...

Help us out tremendously getting out from our debts during COVID when only one ou was working. Friendly and very helpful getting us ontrack. Reviewed on: 2nd May 2024

Great service and excellent people

Non judgemental and went through everything in great detail to work out the best resolution, excellent service and great people. Reviewed on: 2nd May 2024

Debt management

I contacted citizens advice for help with my debt,they then put me in contact with stepchange,they help me sort out my debts and I'm on a payment plan,they're so helpful,patient and polite . Reviewed on: 2nd May 2024

Good professional advice and help.

In the main very good professional advice and help.Honest and open and they do try to help you do the right thing. The majority do understand the predicament that you are in and do not judge you in anyway Reviewed on: 2nd May 2024

Fantastic Company, life changing help

I wish I done this along time ago, in trouble financially Step Change helped us get back on track and I can’t thank them enough. Always on the end of the phone if we have any queries or are concerned over something. Customer service second to none would recommend them to anyone who are in trouble like we were Reviewed on: 2nd May 2024

Very helpful

Very helpful and easy to use and not overwhelming Reviewed on: 2nd May 2024

Saved my sanity

Excellent from start I was at a complete loss and my mental health was shattered but step change changed all that Reviewed on: 2nd May 2024

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