Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16696 reviews)

View other StepChange products

4.95

Based on 16,696 reviews, last reviewed 12th May 2026

95300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change listen Step change listen and take time to get things right reviewing everything and dealing with your Dedtors to give you more peace of mind Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16696)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step change took the everyday worry of money away by...

Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024

The company is excellent.

The company is excellent. Staff as well . Very helpful. Highly recommended if you have financial problems. Reviewed on: 1st May 2024

Helpful and understanding

They helped me through a difficult time after divorce left me in debt. I had many sleepless nights until contacting Stepchange. The advisors are so friendly not judgemental and very knowledgeable in all aspects of debt recovery etc. Reviewed on: 1st May 2024

I was in debt with a credit card company because of...

I was in debt with a credit card company because of the cost of living I couldn’t afford to pay the repayments was really worried step change really helped me and came up with a affordable payment plan now I have peace of mind Reviewed on: 1st May 2024

Stepchange - an incredible organisation.

I would not have any peace of mind without their guidance and support. They walked me through my options, stood by my side and helped me maintain my dignity. Amazing people . Reviewed on: 1st May 2024

Stepchange took the weight and worry from me 10 year...

Stepchange took the weight and worry from me 10 years ago. I could never have got to the position I am in without them - almost debt free . They have always been professional, sincere and willing to listen and help. I have no complaints whatsoever and I’m so glad I was told about them . Reviewed on: 1st May 2024

Would Highly Recommend To Anyone With Nowhere To Turn

Helped me out of a sticky situation and always able to answer and queries I’ve had about any of my debts. Would highly recommend to anyone that finds like they haven’t anywhere to turn as they took away having to contact all debt companies and negotiated a deal while taking no fee themselves Reviewed on: 1st May 2024

So helpful

They are so helpful and you never feel they are judging you. Reviewed on: 1st May 2024

Stepchange have helped me tremendously, taken a big...

Stepchange have helped me tremendously, taken a big weight of my shoulders and are always professional, can’t recommend them enough if your struggling Reviewed on: 1st May 2024

They helped me sleep at nights without the worry of...

They helped me sleep at nights without the worry of debt Reviewed on: 1st May 2024

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Debt advice
from National Debtline 4.90 from 7 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub