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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16702 reviews)

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4.95

Based on 16,702 reviews, last reviewed 12th May 2026

95600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Service I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan ... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16702)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Our worries eased...

We had lots of debt which we couldn’t pay due to redundancy and were so worried. Someone told us about Step Change an they helped us and we're ever so grateful. Reviewed on: 1st May 2024

I was really struggling and they have been brilliant...

I was really struggling and they have been brilliant, higher recommended Reviewed on: 1st May 2024

Calling Step Change changed my life.

Calling Step Change changed my life. The help they gave me was crucial and now 4 years on I can look at things completely differently Reviewed on: 1st May 2024

Really helpful, relived all the stress

Really helpful, relived all the stress Reviewed on: 1st May 2024

Don't be afraid to get in touch they do help you!

I ended up in debt after my husband suddenly died without life insurance. I found myself with half my income but still all my debts, I was beside myself I was looking at the prospect of losing my home. I got in touch with citizens advice who put me in touch with Step Change they were brilliant . They in turn got in touch with my creditors and arranged a payment plan. It's been a long hard road but made so much easier with the help of Step Change. Reviewed on: 1st May 2024

StepChange have literally changed my life and I can...

StepChange have literally changed my life and I can sleep at night. I am half way through my DMP and everyone I have spoken to at StepChange have been so kind, helpful and knowledgeable I cannot rate and recommend them highly enough. Thank you for what you do, and for what you have done for me. Reviewed on: 1st May 2024

Step change is best option for during my difficultie...

Step change is best option for during my difficulties and gave me a excellent support the staffs were well trained and supportive Reviewed on: 1st May 2024

I find that is one thing less to worry about

I find that is one thing less to worry about Reviewed on: 1st May 2024

StepChange are great

StepChange helped me when I was struggling with my financial issues. Reviewed on: 1st May 2024

Excellent service, very compassionate & easy to talk...

Excellent service, very compassionate & easy to talk to. Reviewed on: 1st May 2024

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