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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Great advice and not judgemental.

Great advice and not judgemental. Helped so much. Reviewed on: 1st May 2024

Really helped me out of a difficult financial position.

Really helped me out of a difficult financial position. Very friendly and helpful. Also very expert in financial options. Reviewed on: 1st May 2024

Great Advice

From the onset, I had a one to one conversation, with a caring and knowledgeable advisor. A budget was drawn up and everything went smoothly. I am slowly clearing my debt at an affordable rate. Reviewed on: 1st May 2024

Very helpful and very polite they put you at ease fr...

Very helpful and very polite they put you at ease from the word go and you are under no pressure to agree to join Reviewed on: 1st May 2024

Best financial advice for debt management

I was drowning in debt and failing to know where to turn and how to manage. StepChange provided a reassuring assistance and helped advice and put in place a DMP with my budget to manage my debt and stop them rising. Reviewed on: 1st May 2024

Debt free thanks to Stepchange .

I was drowning in debt and couldn’t sleep at night until I contacted stepchange. They offered a non judgemental service and helped me to manage my debts, they dealt with all my creditors and took all the stress away from me. Within a few weeks of contacting them I had my plan in place and was no longer receiving calls and letters from people I owed money to. They do regular reviews of your finances to make sure you are making a manageable payment and slowing reducing your commitments. Reviewed on: 1st May 2024

Took the worry away.

Took the worry away. Excellent service. Reviewed on: 1st May 2024

Sstepchange helped immensely, sorted everything out...

Sstepchange helped immensely, sorted everything out for me, and I’m now on top of things. Reviewed on: 1st May 2024

I was so embarrassed about my situation, particularl...

I was so embarrassed about my situation, particularly because I’m so young. I was and still am constantly treated with kindness and understanding from those that work at stepchange. I’m always embarrassed to call to ask for help but not anymore. Reviewed on: 1st May 2024

I have received a lot of support from StepChange in...

I have received a lot of support from StepChange in regards to my debts. They are very patient and caring. Reviewed on: 1st May 2024

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