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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent debt management company.

Excellent debt management company...with their excellent debt management service Reviewed on: 2nd May 2024

Made me feel in control

very helpful they listened to my problems and were very happy to assist me in any way possible. Reviewed on: 2nd May 2024

Amazing support and guidance during a really difficu...

Amazing support and guidance during a really difficult time in our lives Reviewed on: 2nd May 2024

Very professional level experience staff and kind.

Very professional level experience staff and kind. Not judgmental Reviewed on: 2nd May 2024

I went from constant sleepless night worrying about...

I went from constant sleepless night worrying about money to having a fair and sensible plan to pay back my debt. I cannot thank stepchange enough. Reviewed on: 2nd May 2024

they were very helpful from the frist phone call the...

they were very helpful from the frist phone call they made me feel relaxed and madecexpliaing really easy Reviewed on: 2nd May 2024

They have been a light at the end of a long dark tunnel

They have been a light at the end of a long dark tunnel for me. They have provided a flawless service over the years and I can't thank them enough for their help and support. Reviewed on: 2nd May 2024

Kind and supportive staff

Kind and supportive staff who are non judgemental with regards to your personal circumstances. Debt management plans are designed to your level of income and expenditure, work well and can be updated easily with changes in circumstances. Online access makes the plan easy to manage. I would highly recommend Stepchange to people who need support with debts. Reviewed on: 2nd May 2024

Debt overload

I was so low in life, never known which way to turn. At my old work place they was not very nice. My bank put me in contact with step change best thing ever stopping the bill man knocking on my door, was able to buy food, get my hair done and buy cloths. Thank you stepchange. Reviewed on: 2nd May 2024

The team changed my whole life.

The team at step change genuinely make a difference. Their intervention is capable of changing lives and supporting individuals on a new journey. Reviewed on: 2nd May 2024

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