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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

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4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Took the stress out of debt.

Took the stress out of debt. Handled all my creditors, froze interest, stopped the demanding letters and ensured I could meet my commitments. I can sleep peacefully thanks to step change and they’re always just a phone call away if there’s any problems Reviewed on: 1st May 2024

Suuportibe, friendly, helpful

I was in a bad place and in debt due to being a victim of financial abuse. The team were helpful and supportive and got me back on track. I was talked through possible debt solutions and found the one which was best for me, they literally saved me Reviewed on: 1st May 2024

Step change literally change my life.

Step change literally change my life. Instead of robbing Peter to pay Paul just to get it through the the month, I'm paying about a 1/3 less for my debts per month and have money not to stress if I'm going to eat or buy fuel at the end of the month. Can't recommend enough. And even better is there's no judgement what so ever. Reviewed on: 1st May 2024

My financial burden are reduced.

My financial burden are reduced. All you who have bore your financial burden, come to StepChange you will have rest from being chased by your debtors. Sooner or later your money matters will be a wonderful story. Reviewed on: 1st May 2024

Very easy to use.

Very easy to use... They changed my life for good Reviewed on: 1st May 2024

Helpful and understanding .

Helpful and understanding . Good advice for me in a challenging situation Reviewed on: 1st May 2024

Excellent service understanding staff excellent advi...

Excellent service understanding staff excellent advice really good personal service Reviewed on: 1st May 2024

Step change took the everyday worry of money away by...

Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024

The company is excellent.

The company is excellent. Staff as well . Very helpful. Highly recommended if you have financial problems. Reviewed on: 1st May 2024

Helpful and understanding

They helped me through a difficult time after divorce left me in debt. I had many sleepless nights until contacting Stepchange. The advisors are so friendly not judgemental and very knowledgeable in all aspects of debt recovery etc. Reviewed on: 1st May 2024

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