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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16768 reviews)

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4.95

Based on 16,768 reviews, last reviewed 15th May 2026

98700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good at explaining the process in simple terms... Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16768)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

They helped me sleep at nights without the worry of...

They helped me sleep at nights without the worry of debt Reviewed on: 1st May 2024

From start to finish the advisors were first class i...

From start to finish the advisors were first class informative, understanding and helpful. Reviewed on: 1st May 2024

I was drowning in debt with no way out.

I thought I was drowning in debt with no way out until Step Change changed that for me. I was stressed and worried about my family's future but now I'm making manageable payments and clearing my debts without being chased by my creditors and needing to sacrifice necessities to make payments to them. Reviewed on: 1st May 2024

Financially at the bottom of the barrel one phone ca...

Financially at the bottom of the barrel one phone call helped find best solution for me and thank you for your help Reviewed on: 1st May 2024

Incredibly helpful, non judgemental, knowledgeable

Incredibly helpful, non judgemental, knowledgeable people work at this great charity. Most of the advisors have gone through what you are going through so combine empathy and real understanding of your situation with informed and reassuring advice. The DMP takes care of dealing of dealing with creditors and a real weight off one's shoulders Reviewed on: 1st May 2024

Piece of mind and not contacted of others

Piece of mind and not contacted of others Reviewed on: 1st May 2024

have been with stepchange for some years now and the...

have been with stepchange for some years now and they have help me very much. Reviewed on: 1st May 2024

Stepchange, THANK YOU !!

Stepchange’ empathy and compassion has helped me through a difficult and stressful period of my life - I wish I had sought their advice sooner.. Reviewed on: 1st May 2024

Debt Management made easy

Took all the stress out of managing debts, staff all have been understanding and excellent. Hardest part was making the initial call Reviewed on: 1st May 2024

Excellent customer service.

They offered exceptional support and direction to help me manage my finances. Which gave me peace of mind . Reviewed on: 1st May 2024

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