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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16768 reviews)

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4.95

Based on 16,768 reviews, last reviewed 15th May 2026

98700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good at explaining the process in simple terms... Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16768)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Great service

Very happy with the service and help that they provide. Reviewed on: 1st May 2024

Helped us no end in managing our debt

Helped us no end in managing our debt Reviewed on: 1st May 2024

Staff are caring and go out of their way to help you...

Staff are caring and go out of their way to help you feel like you are not on your own. Reviewed on: 1st May 2024

Great to work with and very helpful.

Great to work with and very helpful. Reviewed on: 1st May 2024

A lifesaver when drowning in debt

I've used Stepchange for many years after falling Into debt, and from day one they gave me excellent support and advice and with their help I was and am able to deal with my debts ethically without being overwhelmed or pressured. Reviewed on: 1st May 2024

Our worries eased...

We had lots of debt which we couldn’t pay due to redundancy and were so worried. Someone told us about Step Change an they helped us and we're ever so grateful. Reviewed on: 1st May 2024

I was really struggling and they have been brilliant...

I was really struggling and they have been brilliant, higher recommended Reviewed on: 1st May 2024

Calling Step Change changed my life.

Calling Step Change changed my life. The help they gave me was crucial and now 4 years on I can look at things completely differently Reviewed on: 1st May 2024

Really helpful, relived all the stress

Really helpful, relived all the stress Reviewed on: 1st May 2024

Don't be afraid to get in touch they do help you!

I ended up in debt after my husband suddenly died without life insurance. I found myself with half my income but still all my debts, I was beside myself I was looking at the prospect of losing my home. I got in touch with citizens advice who put me in touch with Step Change they were brilliant . They in turn got in touch with my creditors and arranged a payment plan. It's been a long hard road but made so much easier with the help of Step Change. Reviewed on: 1st May 2024

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