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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I am happy they have helped when I was in a pickle.

I am happy they have helped when I was in a pickle. They are helping get back on my feet and really appreciate it. Reviewed on: 2nd May 2024

I was in debit with my bill the team help me out to...

I was in debit with my bill the team help me out to sort them they are very helpful thank you Reviewed on: 2nd May 2024

Great Service

Step change put me at ease at a difficult time. It was a stress free experience. The advisors were polite and understanding Reviewed on: 2nd May 2024

Highly recommended

Great staff, handled all needs like a Pro and made sure to get me sorted until the end Reviewed on: 2nd May 2024

Stepchange has turned my life around

Stepchange has turned my life around Reviewed on: 2nd May 2024

Step change has helped turn our life around we are j...

Step change has helped turn our life around we are just over 1 year from being dept free Reviewed on: 2nd May 2024

Fist time I telephoned it was if they welcomed me.

Fist time I telephoned it was if they welcomed me. The lady I spoke with made me at ease. It felt as if it was a weight lifted off my shoulders. Slept a lot easier and a lot less worry. Reviewed on: 2nd May 2024

I know i was going to struggle with debt in the near...

I know i was going to struggle with debt in the near future so i contacted Step change and asked for their help with a debt managment plan. they supported me through the process and help out if i go reminders from the creditors Reviewed on: 2nd May 2024

was really stressed about credit card and overdraft...

was really stressed about credit card and overdraft debt and from the initial consultation stepchange were helpful, supportive, reassuring and helped me change my situation very positively. It has made a huge difference to my life and stopped the banks harassing me and i felt protected, and was able to pay what i could reasonably afford. Reviewed on: 2nd May 2024

first class

first class they are very good at sorting out your debt problems nothing seems to hard for step they give good advice to sort out your debt Reviewed on: 2nd May 2024

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