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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16763 reviews)

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4.95

Based on 16,763 reviews, last reviewed 14th May 2026

98450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful people! They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16763)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me to live my life again.

Helped me to live my life again...I am terminally ill but that didn't stop debt collectors from harassing me. Stepchange changed this....now I can make the most of the time I have left.........Thank you x Reviewed on: 1st May 2024

Working with Stepchange is a huge relief

Working with Stepchange has brought to me and family a relief regarding the appropriate management of our debt payment. Reviewed on: 1st May 2024

Easy to deal with and they provide a great service

Easy to deal with and they provide a great service Reviewed on: 1st May 2024

Life change with Stepchange

I carried the weight off debt for years and after dealing with step change, I can breathe again, I can walk tall and upright. Every time I have called each and everyone I have dealt with have been amazing and so polite. I would highly recommend Step change to anyone that feels like they are drowning in debt, they don't just throw you a life safer, they gently help you out so you can breathe again. Thank you.. Reviewed on: 1st May 2024

Stepchange helped me when I couldn't see any solutio...

Stepchange helped me when I couldn't see any solution to my debt, with friendly helpful advice they helped .me manage my debt Reviewed on: 1st May 2024

Very understanding and professional

Very understanding and professional Reviewed on: 1st May 2024

Don't be afraid to ask for help.

Don't be afraid to ask for help. Stepchange are non judgemental. I have two more payments to make on my plan and I will be debt free. Thanks to Stepchange. Friendly and welcoming, thanks for your support. Reviewed on: 1st May 2024

Stepchange debt charity,has been an excellent choice...

Stepchange debt charity,has been an excellent choice for me , really helpful, Reviewed on: 1st May 2024

They are absolutely brilliant they really helped me...

They are absolutely brilliant they really helped me when I was struggling. Great, great company, recommended to anyone that needs help... Reviewed on: 1st May 2024

understanding very good at their job thank you

understanding very good at their job thank you Reviewed on: 1st May 2024

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