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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

I was saved by StepChange

At a desperate time drowning in a huge debt, I was fearful of having any kind of future. Until I found StepChange. It was like a true miracle. They listened, they created a plan and I could sleep again knowing everything was finally under control. Reviewed on: 1st May 2024

I was In a huge mess financially when covid hit.

I was In a huge mess financially when covid hit. Step change has helped me work through it affordably and i can finally see the light at the end of the tunnel. Honestly taken away so much stress by having a debt management plan Reviewed on: 1st May 2024

Very helpful as I was at a very bad point...

Very helpful as I was at a very bad point in my life Reviewed on: 1st May 2024

So supportive and helpful.

After being associated with Step change for many years I can honestly say they have been so supportive and helpful. Their advice has been invaluable and I really don't know what I would have done without them. Amazing people! Reviewed on: 1st May 2024

I went into debt after a breakdown in my marriage, d...

I went into debt after a breakdown in my marriage, debt was rising and i was struggling and felt ashamed. I was introduced to step change after speaking to my bank and they put me on a debt management plan. I can finally breathe, it is like a weight lifted off my shoulders and i am forever grateful to Step Change, making those steps certainly improved my mental and physical health, thank you team for looking after me. Reviewed on: 1st May 2024

Made a very stressful situation into a simple process.

Made a very stressful situation into a simple process. Removed the worry that debt can bring.. Life changing Reviewed on: 1st May 2024

Outstanding!!

Just as I was at my whits end with my debt and thought there was no way out. I contacted step change for help. They were great and spoke with me in detail and helped get on the right track. They gave me a number of options and helped me pick the best suited for my situation. Everyone I’ve spoke with are so helpful and I continue to get the help and support from them. Reviewed on: 1st May 2024

From stress to success

When I was in a time of great worry and stress about my finances, StepChange came along and have helped me massively. From having high levels of debt to having no debt is incredible. Thanks to them. Reviewed on: 1st May 2024

I was in such a financial mess when, at my age, I sh...

I was in such a financial mess when, at my age, I should be settled. Stepchange help me through the mess and basically sorted everything out without me having to talk to my creditors. They helped draw up my budget and even though a felt embarrassed saying how much I owed, the person on the end of the telephone was so sympathetic and really made me feel at ease. Since starting my plan they have continued to support me. Speak to Stepchange first before it becomes a bigger problem Reviewed on: 1st May 2024

Very helpful

Without stepchange I could not resolve my financial situation Reviewed on: 1st May 2024

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