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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

So helpful during what is currently a worrying time.

So helpful during what is currently a worrying time. As someone who has always felt in control of my finances, the last few years and personal circumstances I have felt that this control has spiralled and I found myself out of my depth. Steochange reassured me about everything and talked me through what I needed to do offered advice and ways to navigate through. Reviewed on: 2nd May 2024

Stepchange are amazing

Stepchange have helped me sorting my finances in to manageable monthly payments releaving pressure on myself Reviewed on: 2nd May 2024

Step change has really helped, easy service to sign...

Step change has really helped, easy service to sign into for help and support Reviewed on: 2nd May 2024

Fantastic, helping me get out of debt

Fantastic, helping me get out of debt Reviewed on: 2nd May 2024

An excellent service from start to finish.

An excellent service from start to finish. Treated me with sensitivity and expertise. Totally recommend this service to anyone who is struggling with their debt. Reviewed on: 2nd May 2024

I was very worried about my debts.

I was very worried about my debts. StepChange helped me sort everything out and put my mind at ease. Reviewed on: 2nd May 2024

They have never responded to my emails when I have h...

They have never responded to my emails when I have had queries accessing my account or asking for another debt to be added, or to provide evidence to a company or asking amount amount of payments. Reviewed on: 2nd May 2024

Best move I’ve ever made

The advisors are extremely helpful and so polite and friendly. I can’t thank step change enough for literally taking the weight off my shoulders. Reviewed on: 2nd May 2024

Step Change have helped take the stress away

Step Change have helped take the stress away so I can live life without as much worry. It's easy to keep up to date with where you are on the finances you owe and they are easy to get in touch with super helpful & friendly staff that don't make you feel silly Reviewed on: 2nd May 2024

I can not be grateful enough to Stepchange

I can not be grateful enough to Stepchage for all their help during all the years to pay my debt. Their professional and kind advice, and their undertanding in such a difficult time was amazing. Thank you Reviewed on: 2nd May 2024

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