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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

they are very knowledgeable!

they are very knowledgeable! will do all they can to help with everything and not make you feel bad ashamed in anyway!! very pleasant also Reviewed on: 2nd May 2024

I couldn't have got dept free without them

I got into debt and was very worried a friend recommended stepchange.they are no judgemental and put your mind at rest that there is away for you to become dept free. They are always there to answer questions and help. I couldn't have done it alone stepchange staff are always understanding and helpful. It's nice to know you are not alone. Reviewed on: 2nd May 2024

Look I am debt free because of the help StepChange g...

Look I am debt free because of the help StepChange gave free of charge Reviewed on: 2nd May 2024

Very helpful sorting out multiple creditors

Very helpful sorting out multiple creditors Reviewed on: 2nd May 2024

Highly valu customers

Lots of patience and good listening skills Reviewed on: 2nd May 2024

Excellent advice and impartial they are, always will...

Excellent advice and impartial thry are, always willing to listen and i would say everyone gives their 100%. Reviewed on: 2nd May 2024

Really did not judge and made me feel so comfortable...

Really did not judge and made me feel so comfortable and came up with a great solution to my situation... Thank you Reviewed on: 2nd May 2024

Very helpful sympathetic listening skills all around...

Very helpful sympathetic listening skills all around good servace Reviewed on: 2nd May 2024

Excellent Quality Care For Debt Survivors

Excellent advisors who have been empathetic, patient, knowledgeable and extremely understanding. They have provided me reassurance and help that has been so grately appreciated at a time of uncertainty and financial fear I couldn't have asked for anymore. Reviewed on: 2nd May 2024

In 2018 I was in deep financial trouble.

In 2018 I was in deep financial trouble. I had debts of over £36,000 and saw no way forward. It was suggested through a government web site that I contact Stepchange. I was somewhat sceptical, but I did make contact and it was one of the best things that I have ever done. They were not judgemental and assessed my financial situation and gave me a plan to go forward. 5 years on I still owe £20,000 but the figure is coming down every month, thanks to the affordable payment that I have agreed to make to my creditors. From day one stepchange managed to get the interest charges stopped, dealt with my creditors for me and work out a payment plan every 12 months that was both acceptable to my creditors and affordable to me. I cannot thank stepchange enough. They have allowed me to regain control of my finances and in doing so have given me my self respect back. Thank you stepchange and everyone who works for them. Reviewed on: 2nd May 2024

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