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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Non judgemental staff.

Non judgemental staff. Completely free service and excellent support. I owed £75,000 at the onset of my plan. I now owe only £1,100. Reviewed on: 2nd May 2024

Very helpful and guided me brilliantly .

Very helpful and guided me brilliantly . Review each year. Reviewed on: 2nd May 2024

Happiness

Thank you for your support in allowing me to clear all my debts and arranging payment to all my creditors. I can now sleep peacefully and not have to worry anymore. Thanks StepChange. Reviewed on: 2nd May 2024

Been with stepchange for over 10 years everyone you...

Been with stepchange for over 10 years everyone you talk to is most helpful and friendly iwas in a mess before stepchange thay helped me so much and took alot of worries awat so gteatful Reviewed on: 2nd May 2024

StepChange were very good and understanding with my...

StepChange were very good and understanding with my problems and were prompt at sorting my issues out a great relief to my problems . Have also been very good at explaining issues as they crop up . I am very grateful . Reviewed on: 2nd May 2024

Simple and understanding.

Simple and understanding - easy to contact, no unnecessary waiting around. Good advice and suggestions for the future. Reviewed on: 2nd May 2024

Step Change is none judgemental they work with you a...

Step Change is none judgemental they work with you and listen. And give the best debt advise Reviewed on: 2nd May 2024

StepChange has helped me a lot.

StepChange has helped me a lot.. Reviewed on: 2nd May 2024

StepChange has helped me and my family so much I did...

StepChange has helped me and my family so much I didn't know where to turn with the debts I had but now I'm worry free and I know my debits are being taken care of Reviewed on: 2nd May 2024

Peace of mind

When I contacted StepChange, I was desperately worried about my debts. They sorted my affairs for me and now I have peace of mind and my DMP is working for me. I would definitely recommend Anybody with money worries to contact them and get their life back. Reviewed on: 2nd May 2024

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