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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Quick and simple,a massive weight off my mind.

Quick and simple,a massive weight off my mind..friendly and understanding staff!!!! Reviewed on: 2nd May 2024

Debt management and mental wellbeing

I was getting deeper into debt problems which I had no way of sorting out. StepChange immediately arrested the worsening of the problem, took over communication with each creditor and supported me in making a realistic plan to clear all debts in two years. Of greatest value was the lifting of mental ill health stresses. Reviewed on: 2nd May 2024

I was struggling with my debts and they were always...

I was struggling with my debts and they were always asking for money that I could not afford. I then came across StepChange and decided to ask for help and they were great. Reviewed on: 2nd May 2024

Stepchange have taken a pressured and stressed situa...

Stepchange have taken a pressured and stressed situation into a safe and comfortable position I am. With their help able to manage amd pay creditors while able to enjoy life again Reviewed on: 2nd May 2024

Caring individuals who 'get it'

StepChange advisors are clearly caring individuals and the service provided puts you in charge of becoming debt free - I feel a whole lot lighter about my debts with clear end in sight! Reviewed on: 2nd May 2024

Excellent service

They were very competent and professional in handling my situation I really appreciate their service and will recommend them to anyone Reviewed on: 2nd May 2024

Thank you so much!

We were in a very tough situation and honestly didn't know what we will do with our lives. If it wasn't for StepChange to help us out with managing our loans, we wouldn't have made it. Reviewed on: 2nd May 2024

A great service.

They have helped me in a massive way, I felt helpless, and instead of buring my head, I got in touch. I spoke with a lovely lady who wasn't judging me and went through everything with me. I can't thank step change enough. Reviewed on: 2nd May 2024

Step change has helped me from drowning in my debt t...

Step change has helped me from drowning in my debt to managing it and being able to swim with my head above water. I’m still in debt but it’s manageable. Reviewed on: 2nd May 2024

Stepchange are a excellent service

Stepchange are a excellent service Reviewed on: 2nd May 2024

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