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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

the perfect debt solutiion

Very good with the solutiion to cancel out without interest your depts Reviewed on: 27th May 2026

Absolute peace of mind after container company

Absolute peace of mind was had after my experience with Step change every single person I have dealt with have been overwhelmingly kind patient and understanding. Such a huge relief the day I phoned the company Reviewed on: 27th May 2026

Easy no headache

I did everything online, I thought oh dear they would be calling and have a lot question, but no, just everything went to online, and from they took over. Really easy and no stressful at all. Reviewed on: 27th May 2026

Personalised debt solution

We have been using a step change solution to reduce our long term debt and would like to say to everyone carrying the weight of debt please talk to them they will find the right solution for you. They are so good at doing what they do just try it. Reviewed on: 27th May 2026

Stress Relief

Daunting when you first make contact.. was put at ease and helped through every stage. Life may not get easier and Dtepchange staff help every time I contact for reviews. Never been pressured. They make plenty of time for you. Reviewed on: 27th May 2026

Life changing

I genuinely worried daily about money and what was coming it’ll compared to what I was paying out. Due to unforeseen circumstances I found myself in a bit debt and Step Change made things so easy to understand and they sorted everything. Genuinely life changing. Reviewed on: 27th May 2026

Very helpful

Stepchange are very helpful and the best place to go if you need advice with a difficult financial situation. Thank you. Reviewed on: 27th May 2026

Very easy to arrange.

Very easy to arrange. Took a huge weight of my mind. No hassle Reviewed on: 27th May 2026

Service is second to none.

Service is second to none. Provided online advice and guidance when really didn't want to speak to anyone. Reviewed on: 27th May 2026

Life savers

So glad I came across step change! I was getting to the point where I didn’t know where to turn Reviewed on: 27th May 2026

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