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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Step Change are amazing.

Step Change are amazing. Saved me the stress caused my debt situation. Friendly and helpful, they made an appalling situation into a positive one. Can’t thank them enough. Reviewed on: 2nd May 2024

Very helpful.

Very helpful. Easy and fast setup. Non judgmental. And great portal to see all your information. Reviewed on: 2nd May 2024

Step by step help

They were great in helping from the start. Took a lot of worry away with paying what I could afford. They went through a step by step management plan with me and it helped paying something which I was happy to do. Great help Reviewed on: 2nd May 2024

Helped me massively basically turned my life around

Helped me massively basically turned my life around Reviewed on: 2nd May 2024

Great service made me feel so much better about my s...

Great service made me feel so much better about my situation Reviewed on: 2nd May 2024

Very Nice Customer care & fully dedicated to help pe...

Very Nice Customer care & fully dedicated to help people who are struggling with financial problems Reviewed on: 2nd May 2024

Began as clueless, but now in control

Began as clueless how to manage my debt situation. StepChange listened, understood and guided me to a very good place! I now feel totally in control and confident moving towards being debt free. Reviewed on: 2nd May 2024

Life changing.

Life changing. reduced the stress of trying to manage my debt on my own and it was so easy to set up too! Reviewed on: 2nd May 2024

Excellent help

StepChange really helped me clarify and sort out my debts into a manageable solution. Reviewed on: 2nd May 2024

Great Job Rob...

Rob the adviser took his time to help with my debt management to get me back up and running again. Also, Rob helped me with my debts to get more up-to-date with Doug - who is my next of kin was put onto my plan to help with my debt situation. Many Thanks. Reviewed on: 2nd May 2024

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