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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Very helpful and took the stress off me

Very helpful and took the stress off me Reviewed on: 1st May 2024

Help me sort all my debt problems with no hassle.

Help me sort all my debt problems with no hassle. And very friendly Reviewed on: 1st May 2024

FIRST CLASS HELPFUL FRIENDLY SERVICE.

The advisors are all very empethetic and friendly and knowlegable.Nothing is too much trouble for them and they are very kind and understanding. They could not privide a better service- I was most impressed and would recommend for anyone worrying to contact them for helpful ĝuidance. Reviewed on: 1st May 2024

Used step change due to mounting debts , payday loan...

Used step change due to mounting debts , payday loans and finding more money going out than coming in Reviewed on: 1st May 2024

They have helped me deal with my debt taking that wo...

They have helped me deal with my debt taking that worry off me. They are always there to support me Reviewed on: 1st May 2024

Just lovely...

The stepchange debt management advisors are so kind and non-judgemental, they're really thorough in going through your budget to make sure they set up a realistic payment plan, and actually encouraged us to keep some money in our budget for hobbies and clothes that we thought would have to be cut. Can't fault them. Reviewed on: 1st May 2024

I used to worry not sleep!

I used to worry Reviewed on: 1st May 2024

From start to finish I have had so much help.

From start to finish I have had so much help. I cannot thank them or recommend them enough. Reviewed on: 1st May 2024

in need of help

step change has really helping me in this very difficult time i am so glad i came across this company. Reviewed on: 1st May 2024

Contact...

Good help but a little difficult to discuss anything with them only able to contact via email. Long waits on the phone Reviewed on: 1st May 2024

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