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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Very sympathetic, helpful & informative regarding my...

Very sympathetic, helpful & informative regarding my situation Reviewed on: 1st May 2024

Fantastic company, professional and friendly.

Fantastic company, professional and friendly. I was stressed with money issues after leaving a well paid job. They were able to reassure me and help me with my debt problems. Reviewed on: 1st May 2024

No more Stress about Debt

They have taken my anxiety away about my debt,I can now sleep better knowing that companies can't harass me any more regarding the debt Reviewed on: 1st May 2024

Friendly staff great service very reassuring

Friendly staff great service very reassuring Reviewed on: 1st May 2024

Just excellent customer service very professional an...

Just excellent customer service very professional and fair to all parties Reviewed on: 1st May 2024

Best advice given when your backs to the wall, sorte...

Best advice given when your backs to the wall, sorted everything out for me and my wife. Big weight off my shoulders you can get back to some sort of normality and not having to worry who’s going to knock at the door next. Reviewed on: 1st May 2024

Very understanding and helpful.

Very understanding and helpful. Bucket loads of empathy and no judgement from any of the customer agents. Really easy to use account section online and always there to help and explain any questions or concerns. Reviewed on: 1st May 2024

So glad I contacted stepchange, I was drowning in de...

So glad I contacted stepchange, I was drowning in debt and under so much pressure with the repayments but they helped me consolidate all my debts into a reasonable monthly payment and now I’m half way paying it all off and being debt free! They are so understanding and helpful! Reviewed on: 1st May 2024

I got into financial difficulties many years and tha...

I got into financial difficulties many years and thankfully a bank suggested Debt Change and I'm grateful they did . I was in dire straits and found charity that helped me beyond belief. I have had ups and downs since but kept them informed all the way and can't praise them enough . Reviewed on: 1st May 2024

Always willing to listen and hekp

Always willing to listen and hekp Reviewed on: 1st May 2024

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