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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

StepChange have changed my life.

StepChange have changed my life. They’ve taken an insurmountable amount of debt and made it more feasible. I can’t thank them enough for all the help they’ve provided. The best bit is I don’t have to talk to my creditors anymore, StepChange handle everything. Thank you very much. Reviewed on: 1st May 2024

Very good customer service plus resolving my debt pr...

Very good customer service plus resolving my debt problems Reviewed on: 1st May 2024

Saved me from committing suicide

I was drowning in debt and post COVID it became increasingly harder to keep up with my various high monthly payments. Stepchange helped me sort trough my budget and are now managing my DMP . Can't recommend them enough and their outstanding service . Reviewed on: 1st May 2024

Very clear very experienced.

Very clear very experienced.Polite .And helpful . Reviewed on: 1st May 2024

They have helped me sort out my debts so that I can...

They have helped me sort out my debts so that I can relax and stop worrying about stuff they sorted everything so I know what I can afford to pay would recommend stepchange Reviewed on: 1st May 2024

Respectful

Very nice people helping me, I'm from Thailand my English not very but stuff very polite and nice Reviewed on: 1st May 2024

The kind and practical support I received from StepC...

The kind and practical support I received from StepChange actually saved my life. Reviewed on: 1st May 2024

Stepchange Excellent Debit Management

Stepchange is a great help in dealing with debt management - customer service is excellent Reviewed on: 1st May 2024

Stressfree easy to talk to and make you feel comfort...

Stressfree easy to talk to and make you feel comfortable not judged Reviewed on: 1st May 2024

Literally changed my life.

Literally changed my life. I was too proud to admit my debts were causing me serious problems - and the whole process to enable a debt management plan was simple and effective. Reviewed on: 1st May 2024

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