Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

View other StepChange products

4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Fantastic service, fully understanding

I call as I was in a complete mess, due to trying to survive the cost of living crisis I had got into 6000 pounds debt and was sinking. Stepchange change that for me. It was a fantastic day when I called them, life changing and not made to feel like I had failed. 3.3 years and I will be debts free. Reviewed on: 1st May 2024

Help get in control and worry less

It's a good service, the fact you can do it all online is great if your nervous about talking to someone. But you can also phone and talk to a human too. I've now been in my DMP for over a year and pay it once a month without worrying about my debts. I even tell my patients about this service through my job role as I support people who could be in debt and suffering from financial hardship. Reviewed on: 1st May 2024

Everything is easy to set up with step change and if...

Everything is easy to set up with step change and if you continue to make payments then there’s very little to worry about Reviewed on: 1st May 2024

Absolutely wonderful people.

Absolutely wonderful people.Helpful and treat you with respect, no judgement just help Reviewed on: 1st May 2024

Not only Step Change helped me every step of the way

Not only Step Change helped me they make sure to send help and information via emails Reviewed on: 1st May 2024

Excellent

Excellent, helped me with my debt management, and further service queries Reviewed on: 1st May 2024

Excellant company

Professional, friendly and knowledgable Reviewed on: 1st May 2024

My problems were very quickly sorted.

My problems were very quickly sorted. Very pleased with service Reviewed on: 1st May 2024

Sorted my debts out a relief from depression and an...

Sorted my debts out a relief from depression and anxiety Reviewed on: 1st May 2024

Absolutely brilliant from start to finish

Absolutely brilliant from start to finish really easy too start up hassle free stress free solution no emails txts phone calls just one email a month with your statement of what you are left to pay brilliant customer service highly recommend Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews
Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub