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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange has changed my life.

StepChange has changed my life... for the better. Took away all the pressure and makes life affordable again. Real people at the end of the line if you need to talk or have any questions Reviewed on: 2nd May 2024

StepChange helped me reset my personal finances

StepChange have managed my debt efficiently. They explained how debt management worked, and helped me deal with the many and various demands I have received from creditors. It is a very good service and I would recommend it to anyone with debt issues Reviewed on: 2nd May 2024

Exceptional service from Stepchange

I approached Stepchange as a last resort when needing expert advice on debt management. I wasn't aware of the services they provided and was delighted when they put together a solution, enabling me to live stress free whilst paying off my debts. Reviewed on: 2nd May 2024

Life changing support

Professional, supportive and life changing service Reviewed on: 2nd May 2024

Step Change has an absolute life saver they have hel...

Step Change has an absolute life saver they have helped me every step of the way I couldn't recommend them more highly! Reviewed on: 2nd May 2024

My experience with Stepchange has been life changing...

My experience with Stepchange has been life changing, I have had many questions,phoned them in tears but all questions answered, and the worries stopped. Nothing is to much trouble. Reviewed on: 2nd May 2024

Excellent way of consolidating debts, to an affordab...

Excellent way of consolidating debts, to an affordable amount to repay them. Always check in the yearly review, you can afford to make the payments. Reviewed on: 2nd May 2024

I went to a dark place and didn't know what to do wi...

I went to a dark place and didn't know what to do with the debts so just ignored the letters and demands I was receiving thinking wrongly if I kept paying the minimum things would be OK, and in the end this didnt work as the minimum payment incurred interest, so had to seek help and found stepchange who helped me by giving me a way to pay so that the balances owed didn't increase. Reviewed on: 2nd May 2024

Stepchange took away the stress and anxiety from me...

Stepchange took away the stress and anxiety from me dealing with creditors which has improved my mental and physical health because the stress of debt was making me ill Reviewed on: 2nd May 2024

stepchange debt management have offered their suppor...

stepchange debt management have offered their support when i needed it. i was in a lot of debt. they sorted my worries out for me. it was a weight lifted from my shoulders. i couldnt sleep for worry but it was all sorted out for me. Reviewed on: 2nd May 2024

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