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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16790 reviews)

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4.95

Based on 16,790 reviews, last reviewed 17th May 2026

99750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange are alway helpfull, they are always happy... Stepchange are alway helpfull, they are always happy to sort out your issues Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16790)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

The kind and practical support I received from StepC...

The kind and practical support I received from StepChange actually saved my life. Reviewed on: 1st May 2024

Stepchange Excellent Debit Management

Stepchange is a great help in dealing with debt management - customer service is excellent Reviewed on: 1st May 2024

Stressfree easy to talk to and make you feel comfort...

Stressfree easy to talk to and make you feel comfortable not judged Reviewed on: 1st May 2024

Literally changed my life.

Literally changed my life. I was too proud to admit my debts were causing me serious problems - and the whole process to enable a debt management plan was simple and effective. Reviewed on: 1st May 2024

Long time on the phone, but we'll worth it.

Although it can be a very lengthy process at first, stepchange do everything they can to help. And it's worth it in the long run. Reviewed on: 1st May 2024

Was in financial turmoil and was using one credit ca...

Was in financial turmoil and was using one credit card to pay for another and drowning in debt. I now give a monthly sum to stepchange and they deal with the creditors. I can’t emphasise how much they have. Helped me get back on my ‘financial’ feet. Highly recommended Reviewed on: 1st May 2024

the advisors are always easy to talk to

the advisors are always easy to talk to and they do give very good advice, and they don't judge their clients Reviewed on: 1st May 2024

5* Review

Great team and support. Helpful and solved all issues very quickly. Reviewed on: 1st May 2024

Customer service was excellent.

Customer service was excellent. They understood my problem and I was not left feeling stupid for getting into this situation. Reviewed on: 1st May 2024

From first conversation

From first conversation with them they have been so understanding and made everything so easy to manage my debt Reviewed on: 1st May 2024

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