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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing services when you feel trapped by debt

Amazing services when you feel trapped by debt Reviewed on: 2nd May 2024

Debt management.

Stepchange were empathetic and professional. Reviewed on: 2nd May 2024

Over the last few years I landed myself in debt with...

Over the last few years I landed myself in debt with the help of stepchange it has helped me pay off my debts and still live a life of financial freedom Reviewed on: 2nd May 2024

Changed my life in a phone call.

Changed my life in a phone call. I had the weight of the world on my shoulders worrying about debt. They gave me a better perspective. Reviewed on: 2nd May 2024

Professional, helpful and NOT judgemental !

They have been very professional, not judgemental, and have helped me get my finances back on track . I was in a real bind and had got myself into some serious debt but Stepchange helped me get my finances in order, I now pay an affordable amount every month. Reviewed on: 2nd May 2024

Great service

I feel like a weight has been lifted off my shoulders! They helped me create a monthly budget and a single payment towards my credit cards and loans. They contact the creditors for you and you can manage your plan online. Customer service is great and they respond quickly to any queries. All for free! Reviewed on: 2nd May 2024

Basically changed my life.

Basically changed my life. I was struggling with credit card debts that had spiralled out of control and I could not manage. Step Change were professional and caring and understanding, they did not judge. Reviewed on: 2nd May 2024

Brilliant service

Using this service has lifted a huge weight from my shoulders. There is no stigma attached to using the service and all correspondence is either online or via email. Reviewed on: 2nd May 2024

My stress has been taken away

My first communication with Stepchange was through a form, but I was contacted almost immediately. The team are amazing and the reassurance they give is comforting. Reviewed on: 2nd May 2024

I have been with stepchange for a while and always s...

I have been with stepchange for a while and always supported me with my finicial situations that take away mental illness and will continue upgrading them for their support. Reviewed on: 2nd May 2024

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